Hi, just upgraded Zammad to 3.5 to use this new feature
now i want to give our it support agents also the customer role, but if i open the user afterwards it always says “Role Agent is conflicting with role customer do you want to continue” after that it deactivates the customer role. Do i make something wrong? How can i get the new feature working?
The role IT-Agent seems to be a copy of either Agent or Admin or is the renamed Agent role.
This default role had a preference set that explicetely ensured one does not set the customer role beside that role to the user.
The new stable fix will not solve above mentioned issue.
Our prior migrations only clear the default roles:
This is no longer correct.
Developers backported the described Zammad 3.6 fix to Zammad 3.5.
This means, if you update to the latest available Zammad 3.5, you can already provide ticket.customer even if you have ticket.agent within the same role already.