Agent see Tickets per Department only

Hello,

We have 3 Departments in new Tickets, lets say

A
B
C

How i can do, that only

Agent 1 can see Tickets who has Department A
Agent 2 can see Tickets who has Department B
Agent 3 can see Tickets who has Department C

Greetings

DachDev

Sorry if this is a bit rude but you could have a look at our documentation:
https://zammad-admin-documentation.readthedocs.io/en/latest/manage-groups.html
https://zammad-admin-documentation.readthedocs.io/en/latest/manage-roles.html

  1. create groups
  2. create roles and their permissions
  3. add user to roles

Regards

no, thats not rude, that helps a lot and i dont know this Documentation before, thank you

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