Agent internal chat

Feature requests
1

Sometimes it is necessary for the agents to talk about tickets outside a ticket.
Do you think it would be a good idea to integrate a simple “chat” for the agents?

For example:
There is a tricky ticket and I would like to discuss it with my helpdesk team.
In this case, I would like to “click” a button to create a new discussion with a reference to the ticket.
Or there is a general topic and I would like to create a new discussion without a ticket but with the option to insert later a link to a ticket in to the note.

If I say “chat” I mean an offline system like the Tickets. One subject and each agent can write a note.

Reards
Stephan

1 Like
2

Erm, i can think about using “Group - Internal Chat”, where you create “ticket” aka Chat and link it to the ticket, shouldn’t it be the same?

3

Hello Dante4,
in this case, it would be necessary to change all trickers and so on because the other fields (priority and so on) make no sense.
I would prefer a dedicated “function”.

4

Maybe an internal chat plugin could solve the problem.

1 Like
5

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