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- Used Zammad version: 2.5
- Used Zammad installation source: package
- Operating system: Ubuntu 16.04
- Browser + version: Firefox
First of all: Thank you for this great software!
I am experiencing the following problem: When an agent answers by email to the ticket notification, zammad is receiving and recognising that email. But the customer is not getting the message.
I guess, this can be configured. But I have no clue how. Could anybody help me in this?
Steps to reproduce the behavior:
You probably need a trigger which checks for the type e-mail and if the sender is an agent and than sends the last article to the customer
sorry for german translation but i think you can understand it
Is there maybe more I have to setup except this trigger and the email stuff like in following picture ?
Because it doesnt work for me
Your configuration looks perfectly fine.
Is you host allowed to send E-Mails to the outside? Since you’re using private IP-Ranges, that’s my best guess that you’re trying to send to a server that doesn’t like you being behind some DHCP-area or somewhat like that.
I dont know what happend but I restored from an older backup and configured the settings again and now its working fine and I dont know what I did unlike before.
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