If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: email@example.com using your zammad-hostname / or company contract.
- Used Zammad version: 2.5
- Used Zammad installation source: package
- Operating system: Ubuntu 16.04
- Browser + version: Firefox
First of all: Thank you for this great software!
I am experiencing the following problem: When an agent answers by email to the ticket notification, zammad is receiving and recognising that email. But the customer is not getting the message.
I guess, this can be configured. But I have no clue how. Could anybody help me in this?