After resolved the escalated ticket the escalated date time not available in table, its changed as null.

Infos:

  • Used Zammad version: 6.0.0
  • Used Zammad installation type: Package
  • Operating system: Ubuntu
  • Browser + version:

Expected behavior:

When I resolved or closed the escalated tickets the escalation date time should be available in the application.
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Actual behavior:

  • After resolved the escalated tickets the escalation_at field changed as null.

Steps to reproduce the behavior: