# Advance search issue

**URL:** https://community.zammad.org/t/advance-search-issue/3304
**Category:** Technical assistance
**Created:** [October 17, 2019, 5:29am UTC](https://community.zammad.org/t/advance-search-issue/3304 "2019-10-17T05:29:19Z")
**Posts on this page:** 5
**Page:** 1

<div class="post-metadata">

### Author: ![Dibu](https://community.zammad.org/letter_avatar_proxy/v4/letter/d/6bbea6/32.png) [@Dibu](https://community.zammad.org/u/Dibu)
#### Post date: [October 17, 2019, 5:29am UTC](https://community.zammad.org/t/advance-search-issue/3304/1 "2019-10-17T05:29:19Z")

</div>

- Used Zammad version: version 3.1.x
- Used Zammad installation source:
- Operating system: Cent OS 7
- Browser + version: Chrome Version 77.0.3865.120

### Expected behavior:

While advance search as per the data sheet, i can search for specified customer or state with below syntax customer: some name or state: open and (from:me OR from:somebody)

### Actual behavior:

Normal search is working fine but if i am trying to use attributes like customer: its showing no match, see below screen shot (right side i opened that email,but search showing no match)

 ![image](https://community.zammad.org/uploads/default/original/2X/e/e7f5c247e5f988c85d668119fdcaca4752209309.png)

### Steps to reproduce the behavior:

Really dont know, how reproduce this behavior

Based on some topics i saw online i done the re indexing also but doesn’t helped.  
Please help

---

<div class="post-metadata">

### Author: ![dvnkln](https://community.zammad.org/user_avatar/community.zammad.org/dvnkln/32/2736_2.png) [@dvnkln](https://community.zammad.org/u/dvnkln)
#### Post date: [October 17, 2019, 5:49am UTC](https://community.zammad.org/t/advance-search-issue/3304/2 "2019-10-17T05:49:36Z")

</div>

Hey @Dibu,

you’re just doing it wrong. There’s no match because you’re looking for something that doesn’t exist.

You’d want to search for this in your case:  
`customer.email: nanette*`  
or  
`customer.firstname: nanette`

Take a look at this for further information:  
[https://user-docs.zammad.org/en/latest/advanced/search.html](https://user-docs.zammad.org/en/latest/advanced/search.html)

cheers

---

<div class="post-metadata">

### Author: ![Dibu](https://community.zammad.org/letter_avatar_proxy/v4/letter/d/6bbea6/32.png) [@Dibu](https://community.zammad.org/u/Dibu)
#### Post date: [October 17, 2019, 6:11am UTC](https://community.zammad.org/t/advance-search-issue/3304/3 "2019-10-17T06:11:19Z")

</div>

> [@dvnkln](#):
>
> customer.firstname: nanette

hi,  
thanks for the support customer.firstname: nanette\* format works for me, in documentation the syntax mentioned is not working

 ![image](https://community.zammad.org/uploads/default/original/2X/b/b26e96fffe113d6df80a1c56f768612d5891f849.png)

Regards,  
Dibu

---

<div class="post-metadata">

### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [October 18, 2019, 11:27am UTC](https://community.zammad.org/t/advance-search-issue/3304/4 "2019-10-18T11:27:43Z")

</div>

> [@Dibu](#):
>
> hi,  
> thanks for the support customer.firstname: nanette\* format works for me, in documentation the syntax mentioned is not working
> 
> ![image.png](https://community.zammad.org/uploads/default/original/2X/b/b26e96fffe113d6df80a1c56f768612d5891f849.png)
> 
> Regards,

Pull Requests are welcome, or at least an issue on the user documentation github. 🙂

---

<div class="post-metadata">

### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [February 15, 2020, 11:27am UTC](https://community.zammad.org/t/advance-search-issue/3304/5 "2020-02-15T11:27:55Z")

</div>

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.