Hello,
When editing the default web form template to fit our needs we noticed that the form “parser” in file form_controller.rb does not support a last name entry even though last name and first name are both default attributes for a user profile.
This leads to weird behaviors within Zammad when using the default config because are user without a last name will be created so things like quicktext and mail triggers act badly.
I was not sure if this is considered a bug, so I am filing this under feature request.
It would be great if this could be added to be default behaviour for form_controller.rb as well.
Additionally we noticed that the form does not sort by group but one can only assign through the admin interface one default group to receive form inquiries.
It would be great if form_controller.rb would also handle group information if the form data contains such information.
Best regards,
Nino