Hello,
I am new to zammad. I would like to know how to add a new state in the list of ticket states.
For example, I would like to have “relaunch 1” in the list of states.
Please how do I do this?
Thank you in advance!
You will want to read up on this: Working with ticket information — Zammad documentation
It requires accessing your implementation via the command line. Hope this helps.
Hello @agrafe.
Thanks for the link, I think it might help me. But for that I will need to know the file to edit on the command line.
Thank you
Just open the documentation link and follow the information.
If you don’t know how to start a rails console, this site will help you:
https://docs.zammad.org/en/latest/admin/console.html#start-zammad-s-rails-console
No need to edit files.
2 Likes
Thank you very much I was able to do it.
now I’m looking for how to add a priority and a new type of ticket (incident, request…)
Thanks again.
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