Add a ticket status

I am new to zammad. I would like to know how to add a new state in the list of ticket states.
For example, I would like to have “relaunch 1” in the list of states.
Please how do I do this?

Thank you in advance!

You will want to read up on this: Working with ticket information — Zammad documentation

It requires accessing your implementation via the command line. Hope this helps.

Hello @agrafe.

Thanks for the link, I think it might help me. But for that I will need to know the file to edit on the command line.
Thank you

Just open the documentation link and follow the information.

If you don’t know how to start a rails console, this site will help you:

No need to edit files.


Thank you very much I was able to do it.
now I’m looking for how to add a priority and a new type of ticket (incident, request…)

Thanks again.

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