AD-Attributes in Zammad-Signature?

[bmueller]

Infos:

• Used Zammad version: 6.0
• Used Zammad installation type: APT

Hi there,

we wan’t to customize the dynamic signature for our agents with some more Information. The Agents/Users are authenticated by Azure AD.

If i use “::”, when i edit a signature, there are no attributes listed, for example, for the User-Title (like “IT-Expert”, “CEO”, etc.).

Also, if i use the following variables:

#{user.address}
#{user.mobile}
#{user.fax}
#{user.phone}
#{user.vip}

I get this output, when i answer a ticket as agent:

-
-
-
+4xxxxxxxxxxxx
false

So some attributes seems not to be synced from AzureAD to the Zammad-Userdatabase.
Is it possible to fix this? Or maybe to add other attributes, like the User-Title (CEO, CTO, …)?

Thanks in advance!

[bmueller]

Hi there,

i got it working. I had already an unused LDAP-Connection; we used it, before we setup the AzureAD-Auth.
I added some custom objects and updated the LDAP-sync, were i can link AD-attributes to the custom objects; and then i used them in the signature.