Able to Send Survey after Closed the ticket

[sinichi19]

Pop-up message to customer after closed the ticket, simple survey to rate the agent who worked the ticket

in admin settings you can turn on and off the survey option

[svnr-dvnkln]

Nice idea!

I’d enhance it with an optional description about what exactly was good/bad.

cheers

[ecomsilio]

This has been discussed a bit before. Some ideas here:

"How would you rate the support you received?" - Rating System

Hi, I would like to see users rating like this: [41%20AM] And the rate should log at the backend with lots of information, such as: service agent gives the support, ticket category, etc… also the rate should be visible on agents profile at the backend. That will be a great input to improve the services in any directions. What do you think?