Infos:
Used Zammad version: v3.3
Used Zammad installation source: (source, package, …) package
Operating system: Centos7
Browser + version: chrome
Expected behavior:
a created ticket should have reply and forward options
is it related how a tciket is created? via email channel or created by an agent ?
Actual behavior:
a ticket just have split and internal options
Steps to reproduce the behavior:
an agent create a ticket on behalf of a customer after reception of a phone call
This has nothing to do with the kind of ticket, but your group configuration.
See https://admin-docs.zammad.org/en/latest/manage/groups.html
You mean beacause I didn’t configure an email group?
Zammad can’t decide which mail address is shall use for sending out email, if the group doesn’t tell it which to use. So yes, your group configuration just lacks an mail address.
system
Closed
October 6, 2020, 9:54am
5
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