A customer able to create tickets before account verification


  • Used Zammad version: 3.4 (devlop)
  • Used Zammad installation source: (source, package, …) package
  • Operating system: Centos 7
  • Browser + version: chrome 80

Expected behavior:

  • a customer account is blocked after subscription until account verification

Actual behavior:

  • a customer subscribe and after log in he is capable of creating tickets before verification of his account from his mail.

The verification account message popout after creation of multiple tickets

I have upgraded my zammad version de 3.4 (devlop) to overcome ithe problem of customer subscription.and I dont know if its safe to use this instable version (I am in test period before passing to production)

Steps to reproduce the behavior:

Hi @juliels

JFI: We will change that to you expected behavior within the next releases (just give us a little bit time).


1 Like

Hi @martini
Thank you for your efforts.

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