- Used Zammad version: 3.1.0
- Used Zammad installation source: official
- Operating system: centOS
- Browser + version: Firefox newest stable/ Chrome newest stable
- If an Agent worked on a ticket i get a Mail, where i can see that the ticket is edited and closed or in progress and where i can see the changes.
- I get 2 Emails.
The first one shows the changes.
The second one tells me that an agent worked on a ticket.
I just want 1 mail, because the appear in my teams channel and its like spam in there if there are 20 mails for 1 ticket.
Thanks for Help