2 different email adresses for in/out in "Microsoft 365 Channel" / Console assistens needed


  • Used Zammad version: latest
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: Chrom

Expected behavior:

  • The outgoings emails are send via mail-relay

Actual behavior:

  • The outgoings emails are send via “Microsoft 365 Channel” Exchange Online

My question is - is it possible to set that all outgoing emails be sent not via included Microsoft Exchange Online address but via mail-relay agent (installed and working).

In the web interface I didn’t find any possibilities but probably via console? Can someone give me an advice?

You can set up for every group which outgoing email account it shall use.

If you need further assistance to help you get familiar with Zammad you can attend an Admin training

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.