# Latest **URL:** https://community.zammad.org/latest.md?page=3 [Latest](https://community.zammad.org/latest.md) · [Categories](https://community.zammad.org/categories.md) · [Tags](https://community.zammad.org/tags.md) **Page:** 4 --- ## [Add Postmaster filter support for custom email headers (specifically Gmail's X-Gm-Spam and X-Gm-Phishy)](https://community.zammad.org/t/add-postmaster-filter-support-for-custom-email-headers-specifically-gmails-x-gm-spam-and-x-gm-phishy/21095)
**Author:** [@Ole](https://community.zammad.org/u/Ole)\ **Replies:** 2\ **Last updated:** [September 15, 2026, 4:19pm UTC](https://community.zammad.org/t/add-postmaster-filter-support-for-custom-email-headers-specifically-gmails-x-gm-spam-and-x-gm-phishy/21095 "2026-09-15T16:19:24Z")
1) What is your original issue/pain point you want to solve? We use Google Workspace/Gmail, which has one of the strongest spam filters on the market. We want to import our Gmail Spam folder directly into Zammad so our … --- ## [Integration with BirdyChat (now Balsio)](https://community.zammad.org/t/integration-with-birdychat-now-balsio/21097)
**Author:** [@kMikaZu](https://community.zammad.org/u/kMikaZu)\ **Replies:** 0\ **Last updated:** [September 15, 2026, 3:30pm UTC](https://community.zammad.org/t/integration-with-birdychat-now-balsio/21097 "2026-09-15T15:30:50Z")
Title: Integration with BirdyChat (now Balsio) Since Zammad is a fantastic alternative for American Big Tech (and we should be proud of that), I would like to present to you to Birdy Chat (now called Balsio): a European… --- ## [Signature when Forward a mail](https://community.zammad.org/t/signature-when-forward-a-mail/21024)
**Author:** [@Alexandra](https://community.zammad.org/u/Alexandra)\ **Replies:** 5\ **Last updated:** [September 14, 2026, 1:37pm UTC](https://community.zammad.org/t/signature-when-forward-a-mail/21024 "2026-09-14T13:37:20Z")
Title: Signature when Forward a mail What is your original issue/pain point you want to solve? I want to be able to set the signature i want, when a mail is being forwarded. Which are one or two concrete situations wh… --- ## [Deleting a Group](https://community.zammad.org/t/deleting-a-group/21022)
**Author:** [@Alexandra](https://community.zammad.org/u/Alexandra)\ **Replies:** 2\ **Last updated:** [September 14, 2026, 6:01am UTC](https://community.zammad.org/t/deleting-a-group/21022 "2026-09-14T06:01:25Z")
Hello, is it possible that groups can be deleted in future releases? Thank you in advance. Best Regards. --- ## [Zeportic: New reporting tool for Zammad](https://community.zammad.org/t/zeportic-new-reporting-tool-for-zammad/21041)
**Author:** [@TadavomnisT](https://community.zammad.org/u/TadavomnisT)\ **Replies:** 0\ **Last updated:** [September 11, 2026, 2:09pm UTC](https://community.zammad.org/t/zeportic-new-reporting-tool-for-zammad/21041 "2026-09-11T14:09:16Z")
Hi, I vibe-coded a simple reporting dashboard for Zammad as a private project, and it turned out kinda ok. I decided to publish it as a free, open-source project. I named it Zeportic, and it requires only php to run. T… --- ## [SLAs broken? Escalations outside of business hours and after first response met](https://community.zammad.org/t/slas-broken-escalations-outside-of-business-hours-and-after-first-response-met/20967)
**Author:** [@Shaun\_Dark\_Lord](https://community.zammad.org/u/Shaun_Dark_Lord)\ **Replies:** 5\ **Last updated:** [September 11, 2026, 8:28am UTC](https://community.zammad.org/t/slas-broken-escalations-outside-of-business-hours-and-after-first-response-met/20967 "2026-09-11T08:28:24Z")
Used Zammad version: 7.1.3-1787900513.d20f98a.ubuntu24 Used Zammad installation type: Source Operating system: Ubuntu Server 24 Browser + version: Chrome Latest Expected behavior: SLAs to work as specified - SLAs and E… --- ## [30+ second delay when customer creates ticket](https://community.zammad.org/t/30-second-delay-when-customer-creates-ticket/20116)
**Author:** [@Shaun\_Dark\_Lord](https://community.zammad.org/u/Shaun_Dark_Lord)\ **Replies:** 23\ **Last updated:** [September 11, 2026, 8:25am UTC](https://community.zammad.org/t/30-second-delay-when-customer-creates-ticket/20116 "2026-09-11T08:25:54Z")
Infos: Used Zammad version: 7.0.1-1776679647.82f35c35.noble Used Zammad installation type: package Operating system: Ubuntu 24.04 Browser + version: Chrome 147.0.7727.102 Expected behavior: I can see the ticket has be… --- ## [Option to set up multiple email domains per organization](https://community.zammad.org/t/option-to-set-up-multiple-email-domains-per-organization/20982)
**Author:** [@EGR\_Supportteam](https://community.zammad.org/u/EGR_Supportteam)\ **Replies:** 3\ **Last updated:** [September 11, 2026, 6:51am UTC](https://community.zammad.org/t/option-to-set-up-multiple-email-domains-per-organization/20982 "2026-09-11T06:51:32Z")
Currently, Zammad allows only one email domain to be configured for an organization. This is insufficient for organizations that use multiple domains, for example: Organization:\*\* HEL Domains:\*\* hel.de, hel.com, hel-g… --- ## [Customize system notifications/e-mail templates in a docker compose setup](https://community.zammad.org/t/customize-system-notifications-e-mail-templates-in-a-docker-compose-setup/21030)
**Author:** [@kmille](https://community.zammad.org/u/kmille)\ **Replies:** 4\ **Last updated:** [September 10, 2026, 7:35am UTC](https://community.zammad.org/t/customize-system-notifications-e-mail-templates-in-a-docker-compose-setup/21030 "2026-09-10T07:35:15Z")
Hey, I’m using latest docker-compose.yml setup: I followed this instructions: System Notifications — Zammad Admin Documentation documentation zammad@2920b8279d08:~/app/views/mailer/ticket\_create$ ls -l de\* -rw-r--r-- … --- ## [Time accounting mandatory](https://community.zammad.org/t/time-accounting-mandatory/7836)
**Author:** [@abienkowski](https://community.zammad.org/u/abienkowski)\ **Replies:** 1\ **Last updated:** [September 9, 2026, 12:36pm UTC](https://community.zammad.org/t/time-accounting-mandatory/7836 "2026-09-09T12:36:16Z")
Very simple, yet maybe important feature :slight\_smile: Make the time accounting input Message when edition a ticket a manatory field. We want to force agents to enter time spent on a ticket. --- ## [Allow exporting Time Accounting reports for a custom date range, not just month-by-month](https://community.zammad.org/t/allow-exporting-time-accounting-reports-for-a-custom-date-range-not-just-month-by-month/21032)
**Author:** [@YetAnotherGerrit](https://community.zammad.org/u/YetAnotherGerrit)\ **Replies:** 0\ **Last updated:** [September 9, 2026, 12:46pm UTC](https://community.zammad.org/t/allow-exporting-time-accounting-reports-for-a-custom-date-range-not-just-month-by-month/21032 "2026-09-09T12:46:19Z")
What is your original issue/pain point you want to solve? The Time Accounting Reports screen (Admin \> Time Accounting Reports) only lets you select a single Year and Month, and the CSV downloads it offers (Activity, Ti… --- ## [Tree Multiselect fields are \`NULL\` initially, preventing matching in e.g. Overviews](https://community.zammad.org/t/tree-multiselect-fields-are-null-initially-preventing-matching-in-e-g-overviews/20959)
**Author:** [@ClFeSc](https://community.zammad.org/u/ClFeSc)\ **Replies:** 5\ **Last updated:** [September 8, 2026, 10:29am UTC](https://community.zammad.org/t/tree-multiselect-fields-are-null-initially-preventing-matching-in-e-g-overviews/20959 "2026-09-08T10:29:30Z")
Infos: Used Zammad version: 7.1.3 Used Zammad installation type: docker-compose Expected behavior: New tickets created by an incoming email behave exactly like tickets without an assigned value in a tree multiselect … --- ## [Vote for Zammad in the Open Source Competition 2026 💛](https://community.zammad.org/t/vote-for-zammad-in-the-open-source-competition-2026/21004)
**Author:** [@JuliaDenise](https://community.zammad.org/u/JuliaDenise)\ **Replies:** 0\ **Last updated:** [September 7, 2026, 12:33pm UTC](https://community.zammad.org/t/vote-for-zammad-in-the-open-source-competition-2026/21004 "2026-09-07T12:33:45Z")
Dear community, we’re happy to share that a project by IT-Verbund Schleswig-Holstein (ITV.SH) using Zammad has made it into the Community Voting of the Open Source Competition 2026. :raising\_hands: The project is alrea… --- ## [Possible to format other variables than date/time?](https://community.zammad.org/t/possible-to-format-other-variables-than-date-time/20985)
**Author:** [@jjhmck](https://community.zammad.org/u/jjhmck)\ **Replies:** 1\ **Last updated:** [September 5, 2026, 10:48am UTC](https://community.zammad.org/t/possible-to-format-other-variables-than-date-time/20985 "2026-09-05T10:48:13Z")
Hi there, I noticed in the documentation that date/time variables can be formatted: Variables — Zammad Admin Documentation documentation Is it possible to format variables that aren’t date/time in this way? For instanc… --- ## [Add BCC field for ticket answers](https://community.zammad.org/t/add-bcc-field-for-ticket-answers/13560)
**Author:** [@MaxG](https://community.zammad.org/u/MaxG)\ **Replies:** 9\ **Last updated:** [September 5, 2026, 2:11am UTC](https://community.zammad.org/t/add-bcc-field-for-ticket-answers/13560 "2026-09-05T02:11:42Z")
Hello Community, if you reply in Zammad, you have the option of adding additional recipients to CC. This feature is great. As in all email clients, BCC would be desirable. Are there any plans for this? We already have… --- ## [Custom forms (progressive web app)](https://community.zammad.org/t/custom-forms-progressive-web-app/20927)
**Author:** [@rolfschmidt](https://community.zammad.org/u/rolfschmidt)\ **Replies:** 1\ **Last updated:** [September 3, 2026, 7:50pm UTC](https://community.zammad.org/t/custom-forms-progressive-web-app/20927 "2026-09-03T19:50:02Z")
Custom forms (progressive web app) 1) What is your original issue/pain point you want to solve? Zammad’s built-in feedback form is a single fixed form; there is no way to build custom, multi-step intake forms. 2) Which… --- ## [Being Able to unsubscribe other users](https://community.zammad.org/t/being-able-to-unsubscribe-other-users/6515)
**Author:** [@bur](https://community.zammad.org/u/bur)\ **Replies:** 3\ **Last updated:** [September 3, 2026, 3:20pm UTC](https://community.zammad.org/t/being-able-to-unsubscribe-other-users/6515 "2026-09-03T15:20:50Z")
We really love the 4.0 Feature with subscriptions and mentions. What I am missing, is unsubscribing other Users. At some tickets, I invite everyone that could have something to do with it. Like “Hello, I forgot my SD… --- ## [Multiple customers per ticket](https://community.zammad.org/t/multiple-customers-per-ticket/10869)
**Author:** [@jouvin](https://community.zammad.org/u/jouvin)\ **Replies:** 5\ **Last updated:** [September 3, 2026, 3:16pm UTC](https://community.zammad.org/t/multiple-customers-per-ticket/10869 "2026-09-03T15:16:47Z")
Hi, I’m quite new with Zammad. We are evaluating it in the context of the IT helpdesk of our laboratory, to replace GLPI, currently used. One very useful feature in GLPI that doens’t seem to exist in Zammad is the possi… --- ## [Knowledge Base: Allow restricting “?” KB article search by group](https://community.zammad.org/t/knowledge-base-allow-restricting-kb-article-search-by-group/20974)
**Author:** [@bigcat](https://community.zammad.org/u/bigcat)\ **Replies:** 2\ **Last updated:** [September 3, 2026, 1:29pm UTC](https://community.zammad.org/t/knowledge-base-allow-restricting-kb-article-search-by-group/20974 "2026-09-03T13:29:06Z")
Description: When creating or editing a ticket, agents often search the Knowledge Base using the ?? shortcut to insert relevant KB articles. In larger instances with many groups and group-specific articles, it would be … --- ## [get permission\_ids for role creation over rest api](https://community.zammad.org/t/get-permission-ids-for-role-creation-over-rest-api/20973)
**Author:** [@mebner98](https://community.zammad.org/u/mebner98)\ **Replies:** 0\ **Last updated:** [September 3, 2026, 10:19am UTC](https://community.zammad.org/t/get-permission-ids-for-role-creation-over-rest-api/20973 "2026-09-03T10:19:02Z")
Hello, I would like to create roles along with permission assignments via the REST API. However, I’m wondering how I can best dynamically fetch the permission\_ids along with their names. According to the documentation, t… --- ## [Quoting parts of a ticket cumbersome](https://community.zammad.org/t/quoting-parts-of-a-ticket-cumbersome/20968)
**Author:** [@mlungu](https://community.zammad.org/u/mlungu)\ **Replies:** 0\ **Last updated:** [September 2, 2026, 1:53pm UTC](https://community.zammad.org/t/quoting-parts-of-a-ticket-cumbersome/20968 "2026-09-02T13:53:19Z")
Title: What is your original issue/pain point you want to solve? Quoting multiple parts of an original message in order to respond to it, and being able to paste this anywhere into the response. Which are one or … --- ## [Download all attachments from an artikel](https://community.zammad.org/t/download-all-attachments-from-an-artikel/20966)
**Author:** [@BWH\_SHH](https://community.zammad.org/u/BWH_SHH)\ **Replies:** 1\ **Last updated:** [September 2, 2026, 1:15pm UTC](https://community.zammad.org/t/download-all-attachments-from-an-artikel/20966 "2026-09-02T13:15:08Z")
Hi there, as a SaaS customer, how are we able to activate the functionality to download ALL attachments to an article? Thanks to advice. --- ## [Missing 'was' option in report profiles by group](https://community.zammad.org/t/missing-was-option-in-report-profiles-by-group/20965)
**Author:** [@Mtrincal-Dies](https://community.zammad.org/u/Mtrincal-Dies)\ **Replies:** 0\ **Last updated:** [September 2, 2026, 12:39pm UTC](https://community.zammad.org/t/missing-was-option-in-report-profiles-by-group/20965 "2026-09-02T12:39:56Z")
Hello, If a ticket changes groups like this: N1 → N2 → N1 It is not possible to generate a report for the N2 group. This is because reports can be configured for a group using the “is” and “is not” options, but not th… --- ## [Set outgoing emails to “internal” by default](https://community.zammad.org/t/set-outgoing-emails-to-internal-by-default/20963)
**Author:** [@unknownuser](https://community.zammad.org/u/unknownuser)\ **Replies:** 0\ **Last updated:** [September 2, 2026, 7:51am UTC](https://community.zammad.org/t/set-outgoing-emails-to-internal-by-default/20963 "2026-09-02T07:51:36Z")
Hello everyone, we would like an option to set the default visibility of newly created outgoing emails within a ticket to “internal”. For notes, Zammad already provides an option to define the default visibility. In ou… --- ## [Audit Log / Change History for Knowledge Base Articles](https://community.zammad.org/t/audit-log-change-history-for-knowledge-base-articles/20570)
**Author:** [@Franklumb](https://community.zammad.org/u/Franklumb)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 1:35pm UTC](https://community.zammad.org/t/audit-log-change-history-for-knowledge-base-articles/20570 "2026-09-01T13:35:56Z")
1) What is your original issue/pain point you want to solve? We have the feeling that edits to Knowledge Base articles sometimes disappear. It is hard to tell whether someone accidentally overwrote a change, whether the… --- ## [Answer history feature](https://community.zammad.org/t/answer-history-feature/19813)
**Author:** [@Noedell](https://community.zammad.org/u/Noedell)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 1:23pm UTC](https://community.zammad.org/t/answer-history-feature/19813 "2026-09-01T13:23:39Z")
Title: Adding an answer history / version What is your original issue/pain point you want to solve? We have a lot of knowledge base articles (‘answers’ in Zammad terms) we want two add. Some of our customers are runn… --- ## [Pending default time change from 8:00](https://community.zammad.org/t/pending-default-time-change-from-8-00/19006)
**Author:** [@ari](https://community.zammad.org/u/ari)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 1:09pm UTC](https://community.zammad.org/t/pending-default-time-change-from-8-00/19006 "2026-09-01T13:09:53Z")
Title: when setting pending close, default date is current day and time is 8:00. That is in the past, so it’s wrong. Workflow is that when ticket is solved, we set it to pending close. Default time is in the past, so i… --- ## [Overview - Team open Tickets - add a total # of tickets to the headline](https://community.zammad.org/t/overview-team-open-tickets-add-a-total-of-tickets-to-the-headline/20955)
**Author:** [@BWH\_SHH](https://community.zammad.org/u/BWH_SHH)\ **Replies:** 3\ **Last updated:** [September 1, 2026, 12:32pm UTC](https://community.zammad.org/t/overview-team-open-tickets-add-a-total-of-tickets-to-the-headline/20955 "2026-09-01T12:32:39Z")
Title: Overview: Team - open Tickets - add a total nbr of tickets to the grouping headline, positioned on the right side. In addition adding a description to non assigned tickets. The overview “Team - open tickets” can… --- ## [Reply drafts should inherit the visibility (internal/public) of the article being replied to](https://community.zammad.org/t/reply-drafts-should-inherit-the-visibility-internal-public-of-the-article-being-replied-to/20958)
**Author:** [@YetAnotherGerrit](https://community.zammad.org/u/YetAnotherGerrit)\ **Replies:** 0\ **Last updated:** [September 1, 2026, 10:46am UTC](https://community.zammad.org/t/reply-drafts-should-inherit-the-visibility-internal-public-of-the-article-being-replied-to/20958 "2026-09-01T10:46:09Z")
What is your original issue/pain point you want to solve? When I reply to a ticket article, the new draft always uses the fixed default visibility for that article type (e.g. e-mail), no matter whether the article I’m … --- ## [Problem with {article.body....} variable](https://community.zammad.org/t/problem-with-article-body-variable/20895)
**Author:** [@Silvio](https://community.zammad.org/u/Silvio)\ **Replies:** 16\ **Last updated:** [September 1, 2026, 9:39am UTC](https://community.zammad.org/t/problem-with-article-body-variable/20895 "2026-09-01T09:39:20Z")
Hello, I’ve just written a trigger for notify the users about ticket updates. A a first step I used the following: {article.body} and the notification email contains quotations marks in every line (like the documentat… [Previous page](https://community.zammad.org/latest.md?page=2) [Next page](https://community.zammad.org/latest.md?page=4)