# Latest **URL:** https://community.zammad.org/latest.md?page=1 [Latest](https://community.zammad.org/latest.md) · [Categories](https://community.zammad.org/categories.md) · [Tags](https://community.zammad.org/tags.md) **Page:** 2 --- ## [Allow manipulating \`customer\_id\` in Core Workflows (with workaround)](https://community.zammad.org/t/allow-manipulating-customer-id-in-core-workflows-with-workaround/21393)
**Author:** [@devkral](https://community.zammad.org/u/devkral)\ **Replies:** 0\ **Last updated:** [October 14, 2026, 10:10am UTC](https://community.zammad.org/t/allow-manipulating-customer-id-in-core-workflows-with-workaround/21393 "2026-10-14T10:10:17Z")
It would be helpful to have customer\_id available in Core Workflows. However, the user\_autocompletion data type currently restricts this. For my project, I employ this workaround since the customer’s visibility on ticke… --- ## [Add Article Navigation](https://community.zammad.org/t/add-article-navigation/21382)
**Author:** [@bbian22](https://community.zammad.org/u/bbian22)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 7:44am UTC](https://community.zammad.org/t/add-article-navigation/21382 "2026-10-14T07:44:52Z")
Hi Team, Good day! I would like to suggest adding an article navigation feature in Zammad, similar to Outlook, where users can navigate between individual replies or emails without having to scroll through the entire t… --- ## [Let user connect platforms](https://community.zammad.org/t/let-user-connect-platforms/220)
**Author:** [@bafplus](https://community.zammad.org/u/bafplus)\ **Replies:** 1\ **Last updated:** [October 14, 2026, 6:12am UTC](https://community.zammad.org/t/let-user-connect-platforms/220 "2026-10-14T06:12:34Z")
Hy, If one user now opens a ticket from a channel (like webform or chat) and uses a different platform lateron (take Telegram for example) it wil create a brand new user. Just like a admin/systemuser can connect his go… --- ## [Errors rebuilding the indexes after upgrading to elasticsearch 8](https://community.zammad.org/t/errors-rebuilding-the-indexes-after-upgrading-to-elasticsearch-8/21383)
**Author:** [@chris2](https://community.zammad.org/u/chris2)\ **Replies:** 9\ **Last updated:** [October 13, 2026, 7:20pm UTC](https://community.zammad.org/t/errors-rebuilding-the-indexes-after-upgrading-to-elasticsearch-8/21383 "2026-10-13T19:20:54Z")
Infos: Used Zammad version: 7.1.3-1789383559.f56648e.ubuntu22 Used Zammad installation type: Ubuntu package Operating system: Ubuntu 22.04.5 LTS After upgrading to elasticsearch 8 (from 7), following Aktualisieren… --- ## [Using article.variable to modify ticket title](https://community.zammad.org/t/using-article-variable-to-modify-ticket-title/21381)
**Author:** [@Denis](https://community.zammad.org/u/Denis)\ **Replies:** 2\ **Last updated:** [October 13, 2026, 8:03am UTC](https://community.zammad.org/t/using-article-variable-to-modify-ticket-title/21381 "2026-10-13T08:03:42Z")
Infos: Used Zammad version: 7.1.3 Used Zammad installation type: package Operating system: debian Browser + version: google chrome 151.0.7922.137 Expected behavior: Title of the ticket changes to the value of variabl… --- ## [Errors while upgrading elasticsearch from version 7 to 9](https://community.zammad.org/t/errors-while-upgrading-elasticsearch-from-version-7-to-9/21363)
**Author:** [@chris2](https://community.zammad.org/u/chris2)\ **Replies:** 4\ **Last updated:** [October 12, 2026, 3:45pm UTC](https://community.zammad.org/t/errors-while-upgrading-elasticsearch-from-version-7-to-9/21363 "2026-10-12T15:45:59Z")
Hello, I followed Migrating Elasticsearch from 7 to 9 - Opengist and https://www.youtube.com/watch?v=sb3VBkaHGz4. After installing all the certificates I still get errors. Infos: Used Zammad version: 7.1.3-1789383… --- ## [Choose whether an AI agent's ticket changes send notifications](https://community.zammad.org/t/choose-whether-an-ai-agents-ticket-changes-send-notifications/20908)
**Author:** [@byPARSE](https://community.zammad.org/u/byPARSE)\ **Replies:** 1\ **Last updated:** [October 12, 2026, 8:59am UTC](https://community.zammad.org/t/choose-whether-an-ai-agents-ticket-changes-send-notifications/20908 "2026-10-12T08:59:51Z")
1) What is your original issue/pain point you want to solve? Ticket changes made by an AI agent never notify anybody. When a dispatcher agent moves a ticket into another group, the agents of that group are not told — n… --- ## [Add a Confirmation Dialog Before Updating a Ticket](https://community.zammad.org/t/add-a-confirmation-dialog-before-updating-a-ticket/21378)
**Author:** [@bbian22](https://community.zammad.org/u/bbian22)\ **Replies:** 0\ **Last updated:** [October 12, 2026, 8:59am UTC](https://community.zammad.org/t/add-a-confirmation-dialog-before-updating-a-ticket/21378 "2026-10-12T08:59:22Z")
Hi Team, Good day! I would like to suggest adding a confirmation dialog when clicking the Update button in Zammad to help prevent accidental ticket updates or email submissions. Currently, there is no confirmation pro… --- ## [Zammad 7.2.1 behind Nginx Proxy Manager: signin returns 422 and WebSocket fails with 502 despite correct HTTPS headers.](https://community.zammad.org/t/zammad-7-2-1-behind-nginx-proxy-manager-signin-returns-422-and-websocket-fails-with-502-despite-correct-https-headers/21352)
**Author:** [@nikolay\_korotygin\_r](https://community.zammad.org/u/nikolay_korotygin_r)\ **Replies:** 3\ **Last updated:** [October 12, 2026, 8:17am UTC](https://community.zammad.org/t/zammad-7-2-1-behind-nginx-proxy-manager-signin-returns-422-and-websocket-fails-with-502-despite-correct-https-headers/21352 "2026-10-12T08:17:15Z")
Infos: I am not a support or hosted customer. I am an open-source user running Zammad in a self-managed Docker Compose environment behind Nginx Proxy Manager. Used Zammad version: 7.2.1 (image Package zammad · GitHub) … --- ## [Inline Image Display Issue in Classic Outlook (Works Fine in New Outlook and Browser)](https://community.zammad.org/t/inline-image-display-issue-in-classic-outlook-works-fine-in-new-outlook-and-browser/21371)
**Author:** [@JackYeah](https://community.zammad.org/u/JackYeah)\ **Replies:** 0\ **Last updated:** [October 12, 2026, 12:31am UTC](https://community.zammad.org/t/inline-image-display-issue-in-classic-outlook-works-fine-in-new-outlook-and-browser/21371 "2026-10-12T00:31:25Z")
Infos: Used Zammad version: 7.2.2-1791469036.5a641e1.ubuntu24 Used Zammad installation type: package Operating system: Ubuntu 24.04.5 LTS Browser + version: Edge 155.0.4283.45 Expected behavior: Full image displayed. … --- ## [Unsaved ticket entry/answer disappears when switching groups](https://community.zammad.org/t/unsaved-ticket-entry-answer-disappears-when-switching-groups/21358)
**Author:** [@kimjas](https://community.zammad.org/u/kimjas)\ **Replies:** 0\ **Last updated:** [October 9, 2026, 12:16pm UTC](https://community.zammad.org/t/unsaved-ticket-entry-answer-disappears-when-switching-groups/21358 "2026-10-09T12:16:02Z")
Infos: Used Zammad version: 7.0.2 (will be 7.2.2 ASAP, but the repository swap threw the updates a bit) Used Zammad installation type: package Operating system: Ubuntu Server 24 LTS Browser + version: any Expected beha… --- ## [Configurable sorting of Phoenix notifications](https://community.zammad.org/t/configurable-sorting-of-phoenix-notifications/21357)
**Author:** [@EGR\_Supportteam](https://community.zammad.org/u/EGR_Supportteam)\ **Replies:** 0\ **Last updated:** [October 9, 2026, 10:29am UTC](https://community.zammad.org/t/configurable-sorting-of-phoenix-notifications/21357 "2026-10-09T10:29:38Z")
Currently, the Phoenix notification list displays the newest notifications at the top. As new notifications arrive, older unread notifications move further down and can easily be overlooked. Especially in case of a large… --- ## [When handling tickets, we often deal with the issue of “splitting” messages within a ticket,which causes some challenges](https://community.zammad.org/t/when-handling-tickets-we-often-deal-with-the-issue-of-splitting-messages-within-a-ticket-which-causes-some-challenges/21356)
**Author:** [@EGR\_Supportteam](https://community.zammad.org/u/EGR_Supportteam)\ **Replies:** 0\ **Last updated:** [October 9, 2026, 9:55am UTC](https://community.zammad.org/t/when-handling-tickets-we-often-deal-with-the-issue-of-splitting-messages-within-a-ticket-which-causes-some-challenges/21356 "2026-10-09T09:55:53Z")
When handling tickets, we often deal with the issue of “splitting” messages within a ticket,which causes some challenges. Background: We often receive a wide variety of topics in the same ticket, but has to handled by… --- ## [Receive email reactions but do not change Status](https://community.zammad.org/t/receive-email-reactions-but-do-not-change-status/21350)
**Author:** [@iwdinw](https://community.zammad.org/u/iwdinw)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 8:22am UTC](https://community.zammad.org/t/receive-email-reactions-but-do-not-change-status/21350 "2026-10-09T08:22:40Z")
Title: Allow Postmaster Filters to process emails (e.g. Gmail Emoji Reactions) without changing ticket status What is your original issue/pain point you want to solve? Incoming email reactions (like emoji reactions in… --- ## [Usage of Variables in Trigger conditions](https://community.zammad.org/t/usage-of-variables-in-trigger-conditions/13286)
**Author:** [@IPman](https://community.zammad.org/u/IPman)\ **Replies:** 1\ **Last updated:** [October 9, 2026, 7:15am UTC](https://community.zammad.org/t/usage-of-variables-in-trigger-conditions/13286 "2026-10-09T07:15:39Z")
Title: The usage of variables in trigger conditions What is your original issue/pain point you want to solve? → Currently, variables can be used to provide certain information (as trigger action) about ticket- or ot… --- ## [Issues with trigger](https://community.zammad.org/t/issues-with-trigger/21334)
**Author:** [@beconijoe](https://community.zammad.org/u/beconijoe)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 2:28pm UTC](https://community.zammad.org/t/issues-with-trigger/21334 "2026-10-08T14:28:21Z")
Infos: Used Zammad version: 7.2.1-09a7af47.docker Used Zammad installation type: docker-compose Operating system: ubuntu 24.04 LTS Browser + version: Firefox 156.0.1 Expected behavior: I have the default autoreply tr… --- ## [Additional To and Cc recipients are lost when splitting a ticket - Any Workaround?](https://community.zammad.org/t/additional-to-and-cc-recipients-are-lost-when-splitting-a-ticket-any-workaround/21351)
**Author:** [@EGR\_Supportteam](https://community.zammad.org/u/EGR_Supportteam)\ **Replies:** 0\ **Last updated:** [October 8, 2026, 1:54pm UTC](https://community.zammad.org/t/additional-to-and-cc-recipients-are-lost-when-splitting-a-ticket-any-workaround/21351 "2026-10-08T13:54:17Z")
Used Zammad version: 7.1.3-1787900547.d20f98a.debian12 - Self-hosted, Debian package When splitting a ticket, we observe that only the first To recipient is retained. Additional To recipients and all Cc recipients are m… --- ## [🔒 Security Release: Zammad 7.2.2](https://community.zammad.org/t/security-release-zammad-7-2-2/21346)
**Author:** [@JuliaDenise](https://community.zammad.org/u/JuliaDenise)\ **Replies:** 0\ **Last updated:** [October 8, 2026, 12:50pm UTC](https://community.zammad.org/t/security-release-zammad-7-2-2/21346 "2026-10-08T12:50:03Z")
Dear community, Zammad 7.2.2 is now available. This release includes important security fixes and we strongly recommend updating your Zammad system as soon as possible. You can find an overview of the resolved vulnerab… --- ## [Can Zammad be used as a single user system running on localhost?](https://community.zammad.org/t/can-zammad-be-used-as-a-single-user-system-running-on-localhost/21336)
**Author:** [@devaps](https://community.zammad.org/u/devaps)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 12:05pm UTC](https://community.zammad.org/t/can-zammad-be-used-as-a-single-user-system-running-on-localhost/21336 "2026-10-08T12:05:53Z")
Hello, New user here. I have been using my personal gmail account as a support desk for over 2 decades now, but due to some new requirements, I asked chatGPT to suggest a helpdesk ticketing system and Zammad came up on … --- ## [🔒 Security Release: Zammad 7.2.1](https://community.zammad.org/t/security-release-zammad-7-2-1/21320)
**Author:** [@JuliaDenise](https://community.zammad.org/u/JuliaDenise)\ **Replies:** 10\ **Last updated:** [October 8, 2026, 11:10am UTC](https://community.zammad.org/t/security-release-zammad-7-2-1/21320 "2026-10-08T11:10:08Z")
Dear community, Zammad 7.2.1 is now available. This release includes important security fixes and we strongly recommend updating your Zammad system as soon as possible. You can find an overview of the resolved vulnerab… --- ## [Suggestion: use prek instead of overcommit](https://community.zammad.org/t/suggestion-use-prek-instead-of-overcommit/21341)
**Author:** [@devkral](https://community.zammad.org/u/devkral)\ **Replies:** 0\ **Last updated:** [October 8, 2026, 9:55am UTC](https://community.zammad.org/t/suggestion-use-prek-instead-of-overcommit/21341 "2026-10-08T09:55:09Z")
Disclosure: I leveraged AI assistance to craft the suggestion because I have some challenges in phrasing my ideas clearly (and I am not a native speaker). Problem The existing pre-commit like solution overcommit is tigh… --- ## [Zammad data retention policy solution](https://community.zammad.org/t/zammad-data-retention-policy-solution/21335)
**Author:** [@Gogsy](https://community.zammad.org/u/Gogsy)\ **Replies:** 0\ **Last updated:** [October 8, 2026, 7:08am UTC](https://community.zammad.org/t/zammad-data-retention-policy-solution/21335 "2026-10-08T07:08:50Z")
Hello, I am currently looking into how others have implemented solutions for data deletion and retention, specifically from a technical/server-side perspective. I am not interested in the legal or compliance aspects, b… --- ## [Exclaimer signature messed up due to conflicting table CSS](https://community.zammad.org/t/exclaimer-signature-messed-up-due-to-conflicting-table-css/20104)
**Author:** [@Knuppel1983](https://community.zammad.org/u/Knuppel1983)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 4:25am UTC](https://community.zammad.org/t/exclaimer-signature-messed-up-due-to-conflicting-table-css/20104 "2026-10-08T04:25:25Z")
We are selfhosting Zammad. Connected with MS Graph shared mailbox. Our signature added by Exclaimer in daily mail traffic looks like this: If we send an email from Zammad, the result is this: It appears Zammad’s… --- ## [How to remove Elasticsearch](https://community.zammad.org/t/how-to-remove-elasticsearch/21316)
**Author:** [@chris2](https://community.zammad.org/u/chris2)\ **Replies:** 3\ **Last updated:** [October 7, 2026, 7:47am UTC](https://community.zammad.org/t/how-to-remove-elasticsearch/21316 "2026-10-07T07:47:54Z")
Hello, I need to upgrade Elasticsearch to 8.15 or 9 for Zammad 7.2.0-1791195740.ce022ac.ubuntu22. I wanted to remove the old Elasticsearch 7.17.39 and then install a fresh version 9 (as suggested by Gerrit). How can I … --- ## [Duplicate users](https://community.zammad.org/t/duplicate-users/21325)
**Author:** [@FPErsonas](https://community.zammad.org/u/FPErsonas)\ **Replies:** 0\ **Last updated:** [October 6, 2026, 4:07pm UTC](https://community.zammad.org/t/duplicate-users/21325 "2026-10-06T16:07:27Z")
Hello everyone, I’m an IT technician and I wanted to share a common scenario we face to submit a suggestion for the development team. The Problem: We create user accounts on the fly as people call us for support. Beca… --- ## [Correlate unchanged system emails into one ticket using configurable rules and a time window](https://community.zammad.org/t/correlate-unchanged-system-emails-into-one-ticket-using-configurable-rules-and-a-time-window/21317)
**Author:** [@SmileitsMe1976](https://community.zammad.org/u/SmileitsMe1976)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 11:14am UTC](https://community.zammad.org/t/correlate-unchanged-system-emails-into-one-ticket-using-configurable-rules-and-a-time-window/21317 "2026-10-06T11:14:45Z")
What is your original issue/pain point you want to solve? We receive automatically generated system emails in our service desk. One restart or recovery sequence can generate 10–30 separate messages for the same system.… --- ## [Voice-to-Text / Voice Input](https://community.zammad.org/t/voice-to-text-voice-input/21313)
**Author:** [@MaximilianZELO](https://community.zammad.org/u/MaximilianZELO)\ **Replies:** 3\ **Last updated:** [October 6, 2026, 7:42am UTC](https://community.zammad.org/t/voice-to-text-voice-input/21313 "2026-10-06T07:42:51Z")
It would be very useful to have a Voice-to-Text feature directly integrated into the ticketing system, similar to the voice input functionality available in ChatGPT. A Voice Record / microphone button could be added to … --- ## [Zammad Security Update on DIVD Case DIVD-2026-00015 (CVE-2026-102489 / CVE-2026-102490)](https://community.zammad.org/t/zammad-security-update-on-divd-case-divd-2026-00015-cve-2026-102489-cve-2026-102490/21312)
**Author:** [@JuliaDenise](https://community.zammad.org/u/JuliaDenise)\ **Replies:** 0\ **Last updated:** [October 5, 2026, 11:47am UTC](https://community.zammad.org/t/zammad-security-update-on-divd-case-divd-2026-00015-cve-2026-102489-cve-2026-102490/21312 "2026-10-05T11:47:35Z")
Dear community, We know that reports like these can be concerning, especially if you are running and maintaining your own Zammad instance. We therefore wanted to share our current assessment as clearly as possible and g… --- ## [Take care: Local Privilege Escalation (CVE-2026-102490) is reported as being actively exploited](https://community.zammad.org/t/take-care-local-privilege-escalation-cve-2026-102490-is-reported-as-being-actively-exploited/21297)
**Author:** [@DD4PK](https://community.zammad.org/u/DD4PK)\ **Replies:** 2\ **Last updated:** [October 1, 2026, 7:48pm UTC](https://community.zammad.org/t/take-care-local-privilege-escalation-cve-2026-102490-is-reported-as-being-actively-exploited/21297 "2026-10-01T19:48:04Z")
Affected versions 1.5 to 7.1.0-alpha No user interaction required. If your instance is publicly exposed - patch urgently. More info here: And BleepingComputer: --- ## [Keyboard Shortcut: Take Ticket](https://community.zammad.org/t/keyboard-shortcut-take-ticket/21308)
**Author:** [@jschwartzmann](https://community.zammad.org/u/jschwartzmann)\ **Replies:** 0\ **Last updated:** [October 1, 2026, 2:46pm UTC](https://community.zammad.org/t/keyboard-shortcut-take-ticket/21308 "2026-10-01T14:46:32Z")
Title: Shortcut – Take Ticket What is your original issue/pain point you want to solve? Fewer clicks to pull a ticket to myself Which are one or two concrete situations where this problem hurts the most? When selec… [Previous page](https://community.zammad.org/latest.md) [Next page](https://community.zammad.org/latest.md?page=2)