# Latest **URL:** https://community.zammad.org/latest.md [Latest](https://community.zammad.org/latest.md) · [Categories](https://community.zammad.org/categories.md) · [Tags](https://community.zammad.org/tags.md) --- ## [Zammad 7.2 is here! 🚀](https://community.zammad.org/t/zammad-7-2-is-here/21175)
**Author:** [@JuliaDenise](https://community.zammad.org/u/JuliaDenise)\ **Replies:** 1\ **Last updated:** [September 26, 2026, 5:22am UTC](https://community.zammad.org/t/zammad-7-2-is-here/21175 "2026-09-26T05:22:40Z")
Dear community, It’s time to hit the update button! :play\_button: At the heart of Zammad 7.2 is the new tamper-proof Admin Audit Log, making administrative changes easy to trace and review. You’ll also find stronger p… --- ## [geoIP blocking tickets from private IPs](https://community.zammad.org/t/geoip-blocking-tickets-from-private-ips/21289)
**Author:** [@bobb](https://community.zammad.org/u/bobb)\ **Replies:** 1\ **Last updated:** [September 29, 2026, 8:07pm UTC](https://community.zammad.org/t/geoip-blocking-tickets-from-private-ips/21289 "2026-09-29T20:07:18Z")
Infos: Used Zammad version: 7.2.0-154eb34c.docker Used Zammad installation type: docker-compose Operating system: Browser + version: Expected behavior: Creation of ticket via webhook Actual behavior: 422 ERROR – : h… --- ## [One-click spam blocking for Zammad: block senders with a macro](https://community.zammad.org/t/one-click-spam-blocking-for-zammad-block-senders-with-a-macro/21288)
**Author:** [@christophdb1](https://community.zammad.org/u/christophdb1)\ **Replies:** 0\ **Last updated:** [September 29, 2026, 12:18pm UTC](https://community.zammad.org/t/one-click-spam-blocking-for-zammad-block-senders-with-a-macro/21288 "2026-09-29T12:18:41Z")
Hi everyone, tired of the same spammers showing up in your overviews again and again? I’ve built a small open-source add-on for Zammad: An agent applies the macro “Close & Tag as Spam”, and that sender is blocked from … --- ## [Memory usage keeps increasing and eventually crashes the server](https://community.zammad.org/t/memory-usage-keeps-increasing-and-eventually-crashes-the-server/20928)
**Author:** [@ruettinger](https://community.zammad.org/u/ruettinger)\ **Replies:** 23\ **Last updated:** [September 29, 2026, 6:00am UTC](https://community.zammad.org/t/memory-usage-keeps-increasing-and-eventually-crashes-the-server/20928 "2026-09-29T06:00:58Z")
Infos: Used Zammad version: 7.1.3 Used Zammad installation type: https://github.com/zammad/zammad-docker-compose and the current version deployed is 2e99d48 Operating system: Ubuntu Browser + version: various/not rele… --- ## [Do not create tickets for certain email senders (exclusion list) is it possible?](https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284)
**Author:** [@realaaa](https://community.zammad.org/u/realaaa)\ **Replies:** 4\ **Last updated:** [September 29, 2026, 12:42am UTC](https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284 "2026-09-29T00:42:46Z")
Title: Some emails that are coming to our IT support mailbox are automated - want to EXCLUDE those triggering new ticket creation. I could see some discussions about disabling auto reply going out - but is there a way… --- ## [Ticket-driven appointment scheduling with external scheduling providers (Calnode first)](https://community.zammad.org/t/ticket-driven-appointment-scheduling-with-external-scheduling-providers-calnode-first/21266)
**Author:** [@KitKat31337](https://community.zammad.org/u/KitKat31337)\ **Replies:** 0\ **Last updated:** [September 27, 2026, 3:33am UTC](https://community.zammad.org/t/ticket-driven-appointment-scheduling-with-external-scheduling-providers-calnode-first/21266 "2026-09-27T03:33:16Z")
Ticket-driven appointment scheduling with external scheduling providers (Calnode first) 1. What is your original issue/pain point you want to solve? Support tickets frequently reach a point where the next action must occ… --- ## [Notification SMTP channel does not automatically recover after transient Net::OpenTimeout](https://community.zammad.org/t/notification-smtp-channel-does-not-automatically-recover-after-transient-net-opentimeout/21251)
**Author:** [@iamlucas13](https://community.zammad.org/u/iamlucas13)\ **Replies:** 4\ **Last updated:** [September 26, 2026, 4:01pm UTC](https://community.zammad.org/t/notification-smtp-channel-does-not-automatically-recover-after-transient-net-opentimeout/21251 "2026-09-26T16:01:22Z")
Title: Notification SMTP channel does not automatically recover after transient Net::OpenTimeout Hi, We are currently testing/using Zammad in production and we are experiencing an issue with the SMTP channel used for a… --- ## [Time accounting export: link entries to the specific article/action](https://community.zammad.org/t/time-accounting-export-link-entries-to-the-specific-article-action/21183)
**Author:** [@rinjebaunzt](https://community.zammad.org/u/rinjebaunzt)\ **Replies:** 0\ **Last updated:** [September 24, 2026, 4:05pm UTC](https://community.zammad.org/t/time-accounting-export-link-entries-to-the-specific-article-action/21183 "2026-09-24T16:05:23Z")
Title: Time accounting export: link entries to the specific article/action What is your original issue/pain point you want to solve? Our time accounting export (Admin → Time Accounting → Time Accounting Entries) list… --- ## [Add a "Clear All Notifications" button](https://community.zammad.org/t/add-a-clear-all-notifications-button/20628)
**Author:** [@Servinformatica](https://community.zammad.org/u/Servinformatica)\ **Replies:** 7\ **Last updated:** [September 23, 2026, 3:16pm UTC](https://community.zammad.org/t/add-a-clear-all-notifications-button/20628 "2026-09-23T15:16:26Z")
Hi everyone, First of all, thank you for the great work on Zammad. I would like to suggest a small usability improvement for the notification center. Currently, the “Mark all as read” action is very useful, but it onl… --- ## [Zammad 7.1.3 Docker - SLA attached but escalation timestamps are never generated](https://community.zammad.org/t/zammad-7-1-3-docker-sla-attached-but-escalation-timestamps-are-never-generated/21122)
**Author:** [@subby](https://community.zammad.org/u/subby)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 2:23pm UTC](https://community.zammad.org/t/zammad-7-1-3-docker-sla-attached-but-escalation-timestamps-are-never-generated/21122 "2026-09-23T14:23:45Z")
Infos: Used Zammad version: 7.1.3 Used Zammad installation type: docker-compose Operating system: Debian 13 Browser + version: Chrome 152.x Expected behavior: Tickets matching an SLA should have escalatio… --- ## [Experience of paid support options?](https://community.zammad.org/t/experience-of-paid-support-options/21168)
**Author:** [@Shaun\_Dark\_Lord](https://community.zammad.org/u/Shaun_Dark_Lord)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 12:02pm UTC](https://community.zammad.org/t/experience-of-paid-support-options/21168 "2026-09-23T12:02:15Z")
Hi This is intended for customers who have previously purchased a support package. What was your experience? Did you use it much/at all? Other than supporting the project, did you feel it was of any value to your org… --- ## [PGP key update for existing keys](https://community.zammad.org/t/pgp-key-update-for-existing-keys/21165)
**Author:** [@foobar](https://community.zammad.org/u/foobar)\ **Replies:** 2\ **Last updated:** [September 22, 2026, 11:46am UTC](https://community.zammad.org/t/pgp-key-update-for-existing-keys/21165 "2026-09-22T11:46:55Z")
Title: PGP key update without deleting and re-adding I noticed when trying to update existing PGP keys, Zammad displays the message “Fingerprint There is already a PGP key with the same fingerprint.” - which means the … --- ## [Feature Request: Reusable PDF Attachments for Outgoing Emails](https://community.zammad.org/t/feature-request-reusable-pdf-attachments-for-outgoing-emails/21141)
**Author:** [@Cloud](https://community.zammad.org/u/Cloud)\ **Replies:** 3\ **Last updated:** [September 21, 2026, 12:06pm UTC](https://community.zammad.org/t/feature-request-reusable-pdf-attachments-for-outgoing-emails/21141 "2026-09-21T12:06:53Z")
It would be useful to centrally store reusable PDF documents in Zammad and attach them to outgoing emails. Examples: Terms & Conditions Cancellation Policy Warranty documents Other legal or contractual PDFs Ideally, … --- ## [Private Tickets](https://community.zammad.org/t/private-tickets/21087)
**Author:** [@Shaun\_Dark\_Lord](https://community.zammad.org/u/Shaun_Dark_Lord)\ **Replies:** 4\ **Last updated:** [September 21, 2026, 8:40am UTC](https://community.zammad.org/t/private-tickets/21087 "2026-09-21T08:40:36Z")
Title: Private Tickets What is your original issue/pain point you want to solve? Having organisations set as shared is useful the majority of the time. But occasionally, it would be useful to turn this off for specif… --- ## [Increase the number of entries in the RSS feed for Knowledge Base Answers](https://community.zammad.org/t/increase-the-number-of-entries-in-the-rss-feed-for-knowledge-base-answers/21153)
**Author:** [@pilitz](https://community.zammad.org/u/pilitz)\ **Replies:** 0\ **Last updated:** [September 18, 2026, 12:38pm UTC](https://community.zammad.org/t/increase-the-number-of-entries-in-the-rss-feed-for-knowledge-base-answers/21153 "2026-09-18T12:38:23Z")
What is your original issue/pain point you want to solve? The RSS feed for Knowledge Base Answers only shows the last 10 changed answers. This limitation makes the RSS feed not that useful because if more than 10 chan… --- ## [Setting the outgoing channel for Microsoft shared mailbox](https://community.zammad.org/t/setting-the-outgoing-channel-for-microsoft-shared-mailbox/21132)
**Author:** [@pevans\_om](https://community.zammad.org/u/pevans_om)\ **Replies:** 2\ **Last updated:** [September 17, 2026, 11:41am UTC](https://community.zammad.org/t/setting-the-outgoing-channel-for-microsoft-shared-mailbox/21132 "2026-09-17T11:41:12Z")
Infos: Used Zammad version: 6.5.2 Used Zammad installation type: package Operating system: Alma Linux 8 Browser + version: Any Expected behavior: We are using the new Microsoft 365 Graph Email channel for monitoring … --- ## [Email Spam and the Form Channel](https://community.zammad.org/t/email-spam-and-the-form-channel/21106)
**Author:** [@EldonMcGuinness](https://community.zammad.org/u/EldonMcGuinness)\ **Replies:** 3\ **Last updated:** [September 17, 2026, 10:07am UTC](https://community.zammad.org/t/email-spam-and-the-form-channel/21106 "2026-09-17T10:07:22Z")
Used Zammad version: 7.0.2-1781669454.9dc15acf.noble Used Zammad installation type: package Operating system: Debian Lately, I’ve noticed a lot of spam tickets being created via my website form, which is Zammad-powered… --- ## [Group permissions: Access to tickets with a specific tag](https://community.zammad.org/t/group-permissions-access-to-tickets-with-a-specific-tag/13792)
**Author:** [@AlfF](https://community.zammad.org/u/AlfF)\ **Replies:** 3\ **Last updated:** [September 16, 2026, 11:47am UTC](https://community.zammad.org/t/group-permissions-access-to-tickets-with-a-specific-tag/13792 "2026-09-16T11:47:22Z")
1) What is your original issue/pain point you want to solve? We need to give groups access to some (not all) tickets of other groups 2) Which are one or two concrete situations where this problem hurts the most? Situa… --- ## [Add Postmaster filter support for custom email headers (specifically Gmail's X-Gm-Spam and X-Gm-Phishy)](https://community.zammad.org/t/add-postmaster-filter-support-for-custom-email-headers-specifically-gmails-x-gm-spam-and-x-gm-phishy/21095)
**Author:** [@Ole](https://community.zammad.org/u/Ole)\ **Replies:** 2\ **Last updated:** [September 15, 2026, 4:19pm UTC](https://community.zammad.org/t/add-postmaster-filter-support-for-custom-email-headers-specifically-gmails-x-gm-spam-and-x-gm-phishy/21095 "2026-09-15T16:19:24Z")
1) What is your original issue/pain point you want to solve? We use Google Workspace/Gmail, which has one of the strongest spam filters on the market. We want to import our Gmail Spam folder directly into Zammad so our … --- ## [Integration with BirdyChat (now Balsio)](https://community.zammad.org/t/integration-with-birdychat-now-balsio/21097)
**Author:** [@kMikaZu](https://community.zammad.org/u/kMikaZu)\ **Replies:** 0\ **Last updated:** [September 15, 2026, 3:30pm UTC](https://community.zammad.org/t/integration-with-birdychat-now-balsio/21097 "2026-09-15T15:30:50Z")
Title: Integration with BirdyChat (now Balsio) Since Zammad is a fantastic alternative for American Big Tech (and we should be proud of that), I would like to present to you to Birdy Chat (now called Balsio): a European… --- ## [Signature when Forward a mail](https://community.zammad.org/t/signature-when-forward-a-mail/21024)
**Author:** [@Alexandra](https://community.zammad.org/u/Alexandra)\ **Replies:** 5\ **Last updated:** [September 14, 2026, 1:37pm UTC](https://community.zammad.org/t/signature-when-forward-a-mail/21024 "2026-09-14T13:37:20Z")
Title: Signature when Forward a mail What is your original issue/pain point you want to solve? I want to be able to set the signature i want, when a mail is being forwarded. Which are one or two concrete situations wh… --- ## [Deleting a Group](https://community.zammad.org/t/deleting-a-group/21022)
**Author:** [@Alexandra](https://community.zammad.org/u/Alexandra)\ **Replies:** 2\ **Last updated:** [September 14, 2026, 6:01am UTC](https://community.zammad.org/t/deleting-a-group/21022 "2026-09-14T06:01:25Z")
Hello, is it possible that groups can be deleted in future releases? Thank you in advance. Best Regards. --- ## [Zeportic: New reporting tool for Zammad](https://community.zammad.org/t/zeportic-new-reporting-tool-for-zammad/21041)
**Author:** [@TadavomnisT](https://community.zammad.org/u/TadavomnisT)\ **Replies:** 0\ **Last updated:** [September 11, 2026, 2:09pm UTC](https://community.zammad.org/t/zeportic-new-reporting-tool-for-zammad/21041 "2026-09-11T14:09:16Z")
Hi, I vibe-coded a simple reporting dashboard for Zammad as a private project, and it turned out kinda ok. I decided to publish it as a free, open-source project. I named it Zeportic, and it requires only php to run. T… --- ## [SLAs broken? Escalations outside of business hours and after first response met](https://community.zammad.org/t/slas-broken-escalations-outside-of-business-hours-and-after-first-response-met/20967)
**Author:** [@Shaun\_Dark\_Lord](https://community.zammad.org/u/Shaun_Dark_Lord)\ **Replies:** 5\ **Last updated:** [September 11, 2026, 8:28am UTC](https://community.zammad.org/t/slas-broken-escalations-outside-of-business-hours-and-after-first-response-met/20967 "2026-09-11T08:28:24Z")
Used Zammad version: 7.1.3-1787900513.d20f98a.ubuntu24 Used Zammad installation type: Source Operating system: Ubuntu Server 24 Browser + version: Chrome Latest Expected behavior: SLAs to work as specified - SLAs and E… --- ## [30+ second delay when customer creates ticket](https://community.zammad.org/t/30-second-delay-when-customer-creates-ticket/20116)
**Author:** [@Shaun\_Dark\_Lord](https://community.zammad.org/u/Shaun_Dark_Lord)\ **Replies:** 23\ **Last updated:** [September 11, 2026, 8:25am UTC](https://community.zammad.org/t/30-second-delay-when-customer-creates-ticket/20116 "2026-09-11T08:25:54Z")
Infos: Used Zammad version: 7.0.1-1776679647.82f35c35.noble Used Zammad installation type: package Operating system: Ubuntu 24.04 Browser + version: Chrome 147.0.7727.102 Expected behavior: I can see the ticket has be… --- ## [Option to set up multiple email domains per organization](https://community.zammad.org/t/option-to-set-up-multiple-email-domains-per-organization/20982)
**Author:** [@EGR\_Supportteam](https://community.zammad.org/u/EGR_Supportteam)\ **Replies:** 3\ **Last updated:** [September 11, 2026, 6:51am UTC](https://community.zammad.org/t/option-to-set-up-multiple-email-domains-per-organization/20982 "2026-09-11T06:51:32Z")
Currently, Zammad allows only one email domain to be configured for an organization. This is insufficient for organizations that use multiple domains, for example: Organization:\*\* HEL Domains:\*\* hel.de, hel.com, hel-g… --- ## [Customize system notifications/e-mail templates in a docker compose setup](https://community.zammad.org/t/customize-system-notifications-e-mail-templates-in-a-docker-compose-setup/21030)
**Author:** [@kmille](https://community.zammad.org/u/kmille)\ **Replies:** 4\ **Last updated:** [September 10, 2026, 7:35am UTC](https://community.zammad.org/t/customize-system-notifications-e-mail-templates-in-a-docker-compose-setup/21030 "2026-09-10T07:35:15Z")
Hey, I’m using latest docker-compose.yml setup: I followed this instructions: System Notifications — Zammad Admin Documentation documentation zammad@2920b8279d08:~/app/views/mailer/ticket\_create$ ls -l de\* -rw-r--r-- … --- ## [Time accounting mandatory](https://community.zammad.org/t/time-accounting-mandatory/7836)
**Author:** [@abienkowski](https://community.zammad.org/u/abienkowski)\ **Replies:** 1\ **Last updated:** [September 9, 2026, 12:36pm UTC](https://community.zammad.org/t/time-accounting-mandatory/7836 "2026-09-09T12:36:16Z")
Very simple, yet maybe important feature :slight\_smile: Make the time accounting input Message when edition a ticket a manatory field. We want to force agents to enter time spent on a ticket. --- ## [Allow exporting Time Accounting reports for a custom date range, not just month-by-month](https://community.zammad.org/t/allow-exporting-time-accounting-reports-for-a-custom-date-range-not-just-month-by-month/21032)
**Author:** [@YetAnotherGerrit](https://community.zammad.org/u/YetAnotherGerrit)\ **Replies:** 0\ **Last updated:** [September 9, 2026, 12:46pm UTC](https://community.zammad.org/t/allow-exporting-time-accounting-reports-for-a-custom-date-range-not-just-month-by-month/21032 "2026-09-09T12:46:19Z")
What is your original issue/pain point you want to solve? The Time Accounting Reports screen (Admin \> Time Accounting Reports) only lets you select a single Year and Month, and the CSV downloads it offers (Activity, Ti… --- ## [Tree Multiselect fields are \`NULL\` initially, preventing matching in e.g. Overviews](https://community.zammad.org/t/tree-multiselect-fields-are-null-initially-preventing-matching-in-e-g-overviews/20959)
**Author:** [@ClFeSc](https://community.zammad.org/u/ClFeSc)\ **Replies:** 5\ **Last updated:** [September 8, 2026, 10:29am UTC](https://community.zammad.org/t/tree-multiselect-fields-are-null-initially-preventing-matching-in-e-g-overviews/20959 "2026-09-08T10:29:30Z")
Infos: Used Zammad version: 7.1.3 Used Zammad installation type: docker-compose Expected behavior: New tickets created by an incoming email behave exactly like tickets without an assigned value in a tree multiselect … [Next page](https://community.zammad.org/latest.md?page=1)