# Technical assistance **URL:** https://community.zammad.org/c/trouble-running-zammad-this-is-your-place/5.md [Latest](https://community.zammad.org/latest.md) · [Categories](https://community.zammad.org/categories.md) · [Tags](https://community.zammad.org/tags.md) --- ## [About the Technical assistance category](https://community.zammad.org/t/about-the-technical-assistance-category/16)
**Author:** [@Hannes](https://community.zammad.org/u/Hannes)\ **Replies:** 1\ **Last updated:** [November 7, 2020, 6:14pm UTC](https://community.zammad.org/t/about-the-technical-assistance-category/16 "2020-11-07T18:14:15Z")
Use this category for any technical or configuration questions regarding Zammad. Please ensure to use the template to help others helping you. If you want to sharte console or log outputs, please use log tags \`\`\`{content… --- ## [RPM installation errors due to enforcing Redis startup and checking database existence](https://community.zammad.org/t/rpm-installation-errors-due-to-enforcing-redis-startup-and-checking-database-existence/21413)
**Author:** [@jouvin](https://community.zammad.org/u/jouvin)\ **Replies:** 2\ **Last updated:** [October 22, 2026, 4:43pm UTC](https://community.zammad.org/t/rpm-installation-errors-due-to-enforcing-redis-startup-and-checking-database-existence/21413 "2026-10-22T16:43:11Z")
Infos: Used Zammad version: 7.0.0 Used Zammad installation type: (source, package, docker-compose, …) : RPM Operating system: AlmaLinux 9 Browser + version: Opera (irrelevant) Expected behavior: RPM installation with… --- ## [Problem creating tickets through Microsoft AppProxy since Update 7.2.2](https://community.zammad.org/t/problem-creating-tickets-through-microsoft-appproxy-since-update-7-2-2/21384)
**Author:** [@maurice](https://community.zammad.org/u/maurice)\ **Replies:** 8\ **Last updated:** [October 22, 2026, 2:23pm UTC](https://community.zammad.org/t/problem-creating-tickets-through-microsoft-appproxy-since-update-7-2-2/21384 "2026-10-22T14:23:12Z")
Infos: Used Zammad version: 7.2.2-1791798728.24a62d0.ubuntu24 Used Zammad installation type: package Operating system: Ubuntu 24.04.5 LTS Browser + version: Microsoft Edge 155.0.4283.45 Expected behavior: Tickets can b… --- ## [Bulk User-delete ](https://community.zammad.org/t/bulk-user-delete/21419)
**Author:** [@Karsten](https://community.zammad.org/u/Karsten)\ **Replies:** 1\ **Last updated:** [October 20, 2026, 10:53pm UTC](https://community.zammad.org/t/bulk-user-delete/21419 "2026-10-20T22:53:50Z")
Infos: Hi, due to an error, we imported over 1,000 users from LDAP. These have since been deactivated following a fix to the LDAP configuration. We are now left with a large number of “stale” (deactivated) user accounts … --- ## [Unable to load new AI provider](https://community.zammad.org/t/unable-to-load-new-ai-provider/21355)
**Author:** [@uuajcurran](https://community.zammad.org/u/uuajcurran)\ **Replies:** 2\ **Last updated:** [October 19, 2026, 9:15pm UTC](https://community.zammad.org/t/unable-to-load-new-ai-provider/21355 "2026-10-19T21:15:34Z")
Infos: Used Zammad version: 7.2.2-1791469052.5a641e1.ubuntu22 Used Zammad installation type: package Operating system: Ubuntu 22.04.5 LTS Browser + version: Microsoft Edge 155.0.4283.45 Expected behavior: Models load… --- ## [Unable to process GET request to elasticsearch - incorrect method](https://community.zammad.org/t/unable-to-process-get-request-to-elasticsearch-incorrect-method/21324)
**Author:** [@rolek](https://community.zammad.org/u/rolek)\ **Replies:** 3\ **Last updated:** [October 19, 2026, 6:57am UTC](https://community.zammad.org/t/unable-to-process-get-request-to-elasticsearch-incorrect-method/21324 "2026-10-19T06:57:08Z")
Infos: Used Zammad version: latest Used Zammad installation type: docker-compose Operating system: Browser + version: Expected behavior: No errors logged Actual behavior: zammad-scheduler logs: \`\`\`ERROR – : Unable… --- ## [CSRF token verification failed trying to login after upgrading to 7.2.2 from 6.5.1](https://community.zammad.org/t/csrf-token-verification-failed-trying-to-login-after-upgrading-to-7-2-2-from-6-5-1/21394)
**Author:** [@PaulH9009](https://community.zammad.org/u/PaulH9009)\ **Replies:** 3\ **Last updated:** [October 19, 2026, 6:06am UTC](https://community.zammad.org/t/csrf-token-verification-failed-trying-to-login-after-upgrading-to-7-2-2-from-6-5-1/21394 "2026-10-19T06:06:24Z")
Infos: Version: 7.2 Upgrade path: 6.5.1 → 6.5.4 → 7.0 → 7.1 → 7.2 Symptoms: Microsoft Office 365 login fails Local password login fails Security token verification failed ActionController::InvalidAuthenticityToken C… --- ## [Email Processing Fails with Timeout::Error: execution expired (Zammad 7.1.3)](https://community.zammad.org/t/email-processing-fails-with-timeout-execution-expired-zammad-7-1-3/21407)
**Author:** [@bbian22](https://community.zammad.org/u/bbian22)\ **Replies:** 2\ **Last updated:** [October 19, 2026, 6:02am UTC](https://community.zammad.org/t/email-processing-fails-with-timeout-execution-expired-zammad-7-1-3/21407 "2026-10-19T06:02:08Z")
Hi everyone, good day! Environment Zammad version: 7.1.3 Installation type: Package Operating system: Ubuntu Elasticsearch version: 8.19.20 Browsers: Chrome and Firefox Issue Description We encountered … --- ## [Ticket updates fail when accessing Zammad via a DNS alias different from the configured FQDN](https://community.zammad.org/t/ticket-updates-fail-when-accessing-zammad-via-a-dns-alias-different-from-the-configured-fqdn/21343)
**Author:** [@Zammtastic](https://community.zammad.org/u/Zammtastic)\ **Replies:** 5\ **Last updated:** [October 16, 2026, 5:19pm UTC](https://community.zammad.org/t/ticket-updates-fail-when-accessing-zammad-via-a-dns-alias-different-from-the-configured-fqdn/21343 "2026-10-16T17:19:37Z")
Infos: Used Zammad version: Latest (7.2.1-1791280138.f3fa197.ubuntu22) Used Zammad installation type: package Operating system: Ubuntu 22.0.4.1 Browser + version: Microsoft Edge (153.0.4234.48) Expected behavior: Zamm… --- ## [Elasticsearch won't start after upgarde to version 9](https://community.zammad.org/t/elasticsearch-wont-start-after-upgarde-to-version-9/21386)
**Author:** [@chris2](https://community.zammad.org/u/chris2)\ **Replies:** 3\ **Last updated:** [October 16, 2026, 5:15pm UTC](https://community.zammad.org/t/elasticsearch-wont-start-after-upgarde-to-version-9/21386 "2026-10-16T17:15:32Z")
Infos: Used Zammad version: 7.1.3-1789383559.f56648e.ubuntu22 Used Zammad installation type: Ubuntu package Operating system: Ubuntu 22.04.5 LTS I followed Migrating Elasticsearch from 7 to 9 - Opengist and https:… --- ## [Multiple Channels & Ticket Reference Matching](https://community.zammad.org/t/multiple-channels-ticket-reference-matching/21362)
**Author:** [@GibbsJeremyS](https://community.zammad.org/u/GibbsJeremyS)\ **Replies:** 1\ **Last updated:** [October 16, 2026, 9:46am UTC](https://community.zammad.org/t/multiple-channels-ticket-reference-matching/21362 "2026-10-16T09:46:02Z")
Infos: We have a self hosted Zammad instance (info below). We have multiple email addresses that feed to Zammad: good\_support@domain.com really\_good\_support@domain.com a customer of really\_good\_support (who is also a… --- ## [unprocessed mails zammad 7.2](https://community.zammad.org/t/unprocessed-mails-zammad-7-2/21327)
**Author:** [@TechNCTA](https://community.zammad.org/u/TechNCTA)\ **Replies:** 10\ **Last updated:** [October 15, 2026, 5:15pm UTC](https://community.zammad.org/t/unprocessed-mails-zammad-7-2/21327 "2026-10-15T17:15:29Z")
I updated Zammad from version 6.5 to version 7, passing through versions 7.0.1 and 7.1.3 before reaching 7.2.0. Everything seemed to work fine in version 7.0.1 when upgrading to 7.1.3. In version 7.1.3, I started recei… --- ## [Overview condition Date field = TODAY calculated incorrectly](https://community.zammad.org/t/overview-condition-date-field-today-calculated-incorrectly/21405)
**Author:** [@jpuddle-stirling](https://community.zammad.org/u/jpuddle-stirling)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 2:43pm UTC](https://community.zammad.org/t/overview-condition-date-field-today-calculated-incorrectly/21405 "2026-10-15T14:43:17Z")
Infos: Used Zammad version: 7.2.2 Used Zammad installation type: package Operating system: Ubuntu 26.04 Browser + version: Chrome 155 Expected behavior: Overviews using condition on date field = TODAY should not inclu… --- ## [YUM repository : RPM packages with unusual names](https://community.zammad.org/t/yum-repository-rpm-packages-with-unusual-names/21403)
**Author:** [@jouvin](https://community.zammad.org/u/jouvin)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 2:19pm UTC](https://community.zammad.org/t/yum-repository-rpm-packages-with-unusual-names/21403 "2026-10-15T14:19:55Z")
Infos: Used Zammad version: 7.0 Used Zammad installation type: (source, package, docker-compose, …) : RPM Operating system: AlmaLinux 9 Browser + version: Opera Expected behavior: We are installing Zammad from RPMs … --- ## [Issues with elasticsearch after upgrading from 7 to 9](https://community.zammad.org/t/issues-with-elasticsearch-after-upgrading-from-7-to-9/20019)
**Author:** [@19timbar72](https://community.zammad.org/u/19timbar72)\ **Replies:** 11\ **Last updated:** [October 14, 2026, 7:55pm UTC](https://community.zammad.org/t/issues-with-elasticsearch-after-upgrading-from-7-to-9/20019 "2026-10-14T19:55:17Z")
Infos: Used Zammad version: 7.01-1776088456.8a5307eb.bullseye Used Zammad installation type: Package Operating system: Debian 11 Browser + version: Chrome Browser Expected behavior: Start elasticsearch without error … --- ## [AI Provider (Custom / OpenAI-compatible): temperature parameter causes errors with GPT-5+ models](https://community.zammad.org/t/ai-provider-custom-openai-compatible-temperature-parameter-causes-errors-with-gpt-5-models/21389)
**Author:** [@Bmarchese](https://community.zammad.org/u/Bmarchese)\ **Replies:** 11\ **Last updated:** [October 14, 2026, 1:47pm UTC](https://community.zammad.org/t/ai-provider-custom-openai-compatible-temperature-parameter-causes-errors-with-gpt-5-models/21389 "2026-10-14T13:47:36Z")
Infos: Used Zammad version: 7.1.3-1789383560.f56648e.el9 Used Zammad installation type: package Operating system: Ubuntu Browser + version: Firefox Description: When using the AI Provider feature with the Custom (Open… --- ## [Errors rebuilding the indexes after upgrading to elasticsearch 8](https://community.zammad.org/t/errors-rebuilding-the-indexes-after-upgrading-to-elasticsearch-8/21383)
**Author:** [@chris2](https://community.zammad.org/u/chris2)\ **Replies:** 9\ **Last updated:** [October 13, 2026, 7:20pm UTC](https://community.zammad.org/t/errors-rebuilding-the-indexes-after-upgrading-to-elasticsearch-8/21383 "2026-10-13T19:20:54Z")
Infos: Used Zammad version: 7.1.3-1789383559.f56648e.ubuntu22 Used Zammad installation type: Ubuntu package Operating system: Ubuntu 22.04.5 LTS After upgrading to elasticsearch 8 (from 7), following Aktualisieren… --- ## [Using article.variable to modify ticket title](https://community.zammad.org/t/using-article-variable-to-modify-ticket-title/21381)
**Author:** [@Denis](https://community.zammad.org/u/Denis)\ **Replies:** 2\ **Last updated:** [October 13, 2026, 8:03am UTC](https://community.zammad.org/t/using-article-variable-to-modify-ticket-title/21381 "2026-10-13T08:03:42Z")
Infos: Used Zammad version: 7.1.3 Used Zammad installation type: package Operating system: debian Browser + version: google chrome 151.0.7922.137 Expected behavior: Title of the ticket changes to the value of variabl… --- ## [Errors while upgrading elasticsearch from version 7 to 9](https://community.zammad.org/t/errors-while-upgrading-elasticsearch-from-version-7-to-9/21363)
**Author:** [@chris2](https://community.zammad.org/u/chris2)\ **Replies:** 4\ **Last updated:** [October 12, 2026, 3:45pm UTC](https://community.zammad.org/t/errors-while-upgrading-elasticsearch-from-version-7-to-9/21363 "2026-10-12T15:45:59Z")
Hello, I followed Migrating Elasticsearch from 7 to 9 - Opengist and https://www.youtube.com/watch?v=sb3VBkaHGz4. After installing all the certificates I still get errors. Infos: Used Zammad version: 7.1.3-1789383… --- ## [Zammad 7.2.1 behind Nginx Proxy Manager: signin returns 422 and WebSocket fails with 502 despite correct HTTPS headers.](https://community.zammad.org/t/zammad-7-2-1-behind-nginx-proxy-manager-signin-returns-422-and-websocket-fails-with-502-despite-correct-https-headers/21352)
**Author:** [@nikolay\_korotygin\_r](https://community.zammad.org/u/nikolay_korotygin_r)\ **Replies:** 3\ **Last updated:** [October 12, 2026, 8:17am UTC](https://community.zammad.org/t/zammad-7-2-1-behind-nginx-proxy-manager-signin-returns-422-and-websocket-fails-with-502-despite-correct-https-headers/21352 "2026-10-12T08:17:15Z")
Infos: I am not a support or hosted customer. I am an open-source user running Zammad in a self-managed Docker Compose environment behind Nginx Proxy Manager. Used Zammad version: 7.2.1 (image Package zammad · GitHub) … --- ## [Inline Image Display Issue in Classic Outlook (Works Fine in New Outlook and Browser)](https://community.zammad.org/t/inline-image-display-issue-in-classic-outlook-works-fine-in-new-outlook-and-browser/21371)
**Author:** [@JackYeah](https://community.zammad.org/u/JackYeah)\ **Replies:** 0\ **Last updated:** [October 12, 2026, 12:31am UTC](https://community.zammad.org/t/inline-image-display-issue-in-classic-outlook-works-fine-in-new-outlook-and-browser/21371 "2026-10-12T00:31:25Z")
Infos: Used Zammad version: 7.2.2-1791469036.5a641e1.ubuntu24 Used Zammad installation type: package Operating system: Ubuntu 24.04.5 LTS Browser + version: Edge 155.0.4283.45 Expected behavior: Full image displayed. … --- ## [Unsaved ticket entry/answer disappears when switching groups](https://community.zammad.org/t/unsaved-ticket-entry-answer-disappears-when-switching-groups/21358)
**Author:** [@kimjas](https://community.zammad.org/u/kimjas)\ **Replies:** 0\ **Last updated:** [October 9, 2026, 12:16pm UTC](https://community.zammad.org/t/unsaved-ticket-entry-answer-disappears-when-switching-groups/21358 "2026-10-09T12:16:02Z")
Infos: Used Zammad version: 7.0.2 (will be 7.2.2 ASAP, but the repository swap threw the updates a bit) Used Zammad installation type: package Operating system: Ubuntu Server 24 LTS Browser + version: any Expected beha… --- ## [Issues with trigger](https://community.zammad.org/t/issues-with-trigger/21334)
**Author:** [@beconijoe](https://community.zammad.org/u/beconijoe)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 2:28pm UTC](https://community.zammad.org/t/issues-with-trigger/21334 "2026-10-08T14:28:21Z")
Infos: Used Zammad version: 7.2.1-09a7af47.docker Used Zammad installation type: docker-compose Operating system: ubuntu 24.04 LTS Browser + version: Firefox 156.0.1 Expected behavior: I have the default autoreply tr… --- ## [Additional To and Cc recipients are lost when splitting a ticket - Any Workaround?](https://community.zammad.org/t/additional-to-and-cc-recipients-are-lost-when-splitting-a-ticket-any-workaround/21351)
**Author:** [@EGR\_Supportteam](https://community.zammad.org/u/EGR_Supportteam)\ **Replies:** 0\ **Last updated:** [October 8, 2026, 1:54pm UTC](https://community.zammad.org/t/additional-to-and-cc-recipients-are-lost-when-splitting-a-ticket-any-workaround/21351 "2026-10-08T13:54:17Z")
Used Zammad version: 7.1.3-1787900547.d20f98a.debian12 - Self-hosted, Debian package When splitting a ticket, we observe that only the first To recipient is retained. Additional To recipients and all Cc recipients are m… --- ## [Exclaimer signature messed up due to conflicting table CSS](https://community.zammad.org/t/exclaimer-signature-messed-up-due-to-conflicting-table-css/20104)
**Author:** [@Knuppel1983](https://community.zammad.org/u/Knuppel1983)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 4:25am UTC](https://community.zammad.org/t/exclaimer-signature-messed-up-due-to-conflicting-table-css/20104 "2026-10-08T04:25:25Z")
We are selfhosting Zammad. Connected with MS Graph shared mailbox. Our signature added by Exclaimer in daily mail traffic looks like this: If we send an email from Zammad, the result is this: It appears Zammad’s… --- ## [How to remove Elasticsearch](https://community.zammad.org/t/how-to-remove-elasticsearch/21316)
**Author:** [@chris2](https://community.zammad.org/u/chris2)\ **Replies:** 3\ **Last updated:** [October 7, 2026, 7:47am UTC](https://community.zammad.org/t/how-to-remove-elasticsearch/21316 "2026-10-07T07:47:54Z")
Hello, I need to upgrade Elasticsearch to 8.15 or 9 for Zammad 7.2.0-1791195740.ce022ac.ubuntu22. I wanted to remove the old Elasticsearch 7.17.39 and then install a fresh version 9 (as suggested by Gerrit). How can I … --- ## [geoIP blocking tickets from private IPs](https://community.zammad.org/t/geoip-blocking-tickets-from-private-ips/21289)
**Author:** [@bobb](https://community.zammad.org/u/bobb)\ **Replies:** 4\ **Last updated:** [October 1, 2026, 10:59am UTC](https://community.zammad.org/t/geoip-blocking-tickets-from-private-ips/21289 "2026-10-01T10:59:03Z")
Infos: Used Zammad version: 7.2.0-154eb34c.docker Used Zammad installation type: docker-compose Operating system: Browser + version: Expected behavior: Creation of ticket via webhook Actual behavior: 422 ERROR – : h… --- ## [Only "new" ticket status can be selected](https://community.zammad.org/t/only-new-ticket-status-can-be-selected/21290)
**Author:** [@naveumag](https://community.zammad.org/u/naveumag)\ **Replies:** 1\ **Last updated:** [September 30, 2026, 10:07am UTC](https://community.zammad.org/t/only-new-ticket-status-can-be-selected/21290 "2026-09-30T10:07:58Z")
Infos: Used Zammad version:6.5.2 Used Zammad installation type:package Operating system:Ubuntu 22 Browser + version: edge 154.0.4258.37 Expected behavior: any ticket status can be selected ( closed, pending close, et… --- ## [Items set to "hide" in core workflow showing up when new ticket created](https://community.zammad.org/t/items-set-to-hide-in-core-workflow-showing-up-when-new-ticket-created/21291)
**Author:** [@naveumag](https://community.zammad.org/u/naveumag)\ **Replies:** 0\ **Last updated:** [September 30, 2026, 8:59am UTC](https://community.zammad.org/t/items-set-to-hide-in-core-workflow-showing-up-when-new-ticket-created/21291 "2026-09-30T08:59:45Z")
Infos: Used Zammad version:6.5.2-1772600293.5be5626a Used Zammad installation type: package Operating system:Ubuntu 22 Browser + version: 153.0.4234.48 Expected behavior: fields which set to “hide” does not appearing… --- ## [Memory usage keeps increasing and eventually crashes the server](https://community.zammad.org/t/memory-usage-keeps-increasing-and-eventually-crashes-the-server/20928)
**Author:** [@ruettinger](https://community.zammad.org/u/ruettinger)\ **Replies:** 23\ **Last updated:** [September 29, 2026, 6:00am UTC](https://community.zammad.org/t/memory-usage-keeps-increasing-and-eventually-crashes-the-server/20928 "2026-09-29T06:00:58Z")
Infos: Used Zammad version: 7.1.3 Used Zammad installation type: https://github.com/zammad/zammad-docker-compose and the current version deployed is 2e99d48 Operating system: Ubuntu Browser + version: various/not rele… [Next page](https://community.zammad.org/c/trouble-running-zammad-this-is-your-place/5.md?page=1)