# Lobby **URL:** https://community.zammad.org/c/general-discussions/9.md [Latest](https://community.zammad.org/latest.md) · [Categories](https://community.zammad.org/categories.md) · [Tags](https://community.zammad.org/tags.md) --- ## [About the Lobby category](https://community.zammad.org/t/about-the-lobby-category/2330)
**Author:** [@Hannes](https://community.zammad.org/u/Hannes)\ **Replies:** 0
Feel free to discuss anything you like, which is not related to anything we already have a category for :grinning: --- ## [Is there a REST API to create and update AI Agents and Writing Assistant tools?](https://community.zammad.org/t/is-there-a-rest-api-to-create-and-update-ai-agents-and-writing-assistant-tools/21423)
**Author:** [@Bmarchese](https://community.zammad.org/u/Bmarchese)\ **Replies:** 0\ **Last updated:** [October 23, 2026, 7:38pm UTC](https://community.zammad.org/t/is-there-a-rest-api-to-create-and-update-ai-agents-and-writing-assistant-tools/21423 "2026-10-23T19:38:40Z")
Hi everyone, I’m exploring the new AI features in Zammad, particularly AI Agents and the Writing Assistant with custom writing tools. I’d like to automate the creation and maintenance of these configurations, ideally t… --- ## [Bridging Zammad and Teams?](https://community.zammad.org/t/bridging-zammad-and-teams/21422)
**Author:** [@Polymetrix](https://community.zammad.org/u/Polymetrix)\ **Replies:** 2\ **Last updated:** [October 23, 2026, 10:12am UTC](https://community.zammad.org/t/bridging-zammad-and-teams/21422 "2026-10-23T10:12:41Z")
Hello, We try to reduce the channels where requests come in and you have to keep track of notifications. Is it possible to use Zammad as a replacement for the MS-Teams Client? Let’s say, We have several Chat’s in MS-Te… --- ## [New desktop UI keyboard shortcuts?](https://community.zammad.org/t/new-desktop-ui-keyboard-shortcuts/21420)
**Author:** [@HenryVIII](https://community.zammad.org/u/HenryVIII)\ **Replies:** 2\ **Last updated:** [October 21, 2026, 6:45pm UTC](https://community.zammad.org/t/new-desktop-ui-keyboard-shortcuts/21420 "2026-10-21T18:45:49Z")
Hi, is there any documentation available for the keyboard shortcuts in the new UI, especially for “Copy current object number (e.g. a ticket number)"? I couldn’t find anything about this in the Zammad Hub. I’m current… --- ## [Can Zammad be used as a single user system running on localhost?](https://community.zammad.org/t/can-zammad-be-used-as-a-single-user-system-running-on-localhost/21336)
**Author:** [@devaps](https://community.zammad.org/u/devaps)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 12:05pm UTC](https://community.zammad.org/t/can-zammad-be-used-as-a-single-user-system-running-on-localhost/21336 "2026-10-08T12:05:53Z")
Hello, New user here. I have been using my personal gmail account as a support desk for over 2 decades now, but due to some new requirements, I asked chatGPT to suggest a helpdesk ticketing system and Zammad came up on … --- ## [Zammad data retention policy solution](https://community.zammad.org/t/zammad-data-retention-policy-solution/21335)
**Author:** [@Gogsy](https://community.zammad.org/u/Gogsy)\ **Replies:** 0\ **Last updated:** [October 8, 2026, 7:08am UTC](https://community.zammad.org/t/zammad-data-retention-policy-solution/21335 "2026-10-08T07:08:50Z")
Hello, I am currently looking into how others have implemented solutions for data deletion and retention, specifically from a technical/server-side perspective. I am not interested in the legal or compliance aspects, b… --- ## [Take care: Local Privilege Escalation (CVE-2026-102490) is reported as being actively exploited](https://community.zammad.org/t/take-care-local-privilege-escalation-cve-2026-102490-is-reported-as-being-actively-exploited/21297)
**Author:** [@DD4PK](https://community.zammad.org/u/DD4PK)\ **Replies:** 2\ **Last updated:** [October 1, 2026, 7:48pm UTC](https://community.zammad.org/t/take-care-local-privilege-escalation-cve-2026-102490-is-reported-as-being-actively-exploited/21297 "2026-10-01T19:48:04Z")
Affected versions 1.5 to 7.1.0-alpha No user interaction required. If your instance is publicly exposed - patch urgently. More info here: And BleepingComputer: --- ## [One-click spam blocking for Zammad: block senders with a macro](https://community.zammad.org/t/one-click-spam-blocking-for-zammad-block-senders-with-a-macro/21288)
**Author:** [@christophdb1](https://community.zammad.org/u/christophdb1)\ **Replies:** 0\ **Last updated:** [September 29, 2026, 12:18pm UTC](https://community.zammad.org/t/one-click-spam-blocking-for-zammad-block-senders-with-a-macro/21288 "2026-09-29T12:18:41Z")
Hi everyone, tired of the same spammers showing up in your overviews again and again? I’ve built a small open-source add-on for Zammad: An agent applies the macro “Close & Tag as Spam”, and that sender is blocked from … --- ## [Experience of paid support options?](https://community.zammad.org/t/experience-of-paid-support-options/21168)
**Author:** [@Shaun\_Dark\_Lord](https://community.zammad.org/u/Shaun_Dark_Lord)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 12:02pm UTC](https://community.zammad.org/t/experience-of-paid-support-options/21168 "2026-09-23T12:02:15Z")
Hi This is intended for customers who have previously purchased a support package. What was your experience? Did you use it much/at all? Other than supporting the project, did you feel it was of any value to your org… --- ## [Language / Region in Text Modules](https://community.zammad.org/t/language-region-in-text-modules/5493)
**Author:** [@tornardo](https://community.zammad.org/u/tornardo)\ **Replies:** 3\ **Last updated:** [August 28, 2026, 8:21am UTC](https://community.zammad.org/t/language-region-in-text-modules/5493 "2026-08-28T08:21:55Z")
In the admin documentation for text modules a tip is given when one needs mulitple languages or regions in their text modules (https://admin-docs.zammad.org/en/latest/manage/text-modules.html) If text modules are to be… --- ## [IntakeShield – community package for spam sign-ups and spam tickets (Zammad 7.x)](https://community.zammad.org/t/intakeshield-community-package-for-spam-sign-ups-and-spam-tickets-zammad-7-x/20825)
**Author:** [@Tranquillius](https://community.zammad.org/u/Tranquillius)\ **Replies:** 2\ **Last updated:** [August 16, 2026, 5:09pm UTC](https://community.zammad.org/t/intakeshield-community-package-for-spam-sign-ups-and-spam-tickets-zammad-7-x/20825 "2026-08-16T17:09:51Z")
Hi all, wanted to share a package I’ve been building for my own on-prem Zammad instance: IntakeShield. It tackles two recurring headaches — fake sign-ups and spam tickets — with whitelist/blacklist handling, an optional… --- ## [pt-BR translation completed for Zammad UI — a few items need reviewer input](https://community.zammad.org/t/pt-br-translation-completed-for-zammad-ui-a-few-items-need-reviewer-input/20631)
**Author:** [@igoraraujocosta](https://community.zammad.org/u/igoraraujocosta)\ **Replies:** 9\ **Last updated:** [July 23, 2026, 6:07am UTC](https://community.zammad.org/t/pt-br-translation-completed-for-zammad-ui-a-few-items-need-reviewer-input/20631 "2026-07-23T06:07:22Z")
Hi @mgruner and everyone, I’m Igor (@igoraraujocosta on this Weblate instance, GitHub and Crowdin). I run Zammad in production for my field service team and maintain the pt-BR translation of InvenTree at 100% on Crowd… --- ## [Importing Old Email Conversations](https://community.zammad.org/t/importing-old-email-conversations/20611)
**Author:** [@Folr](https://community.zammad.org/u/Folr)\ **Replies:** 3\ **Last updated:** [July 4, 2026, 9:12pm UTC](https://community.zammad.org/t/importing-old-email-conversations/20611 "2026-07-04T21:12:12Z")
Infos: Used Zammad version: 7.1.1 I’m trying to import old email conversations from Outlook by moving them/forwarding them into a Zammad controlled inbox. What’s the best way to do that? When I move multiple emails fr… --- ## [Gmail 2 zammad extension](https://community.zammad.org/t/gmail-2-zammad-extension/20607)
**Author:** [@iwdinw](https://community.zammad.org/u/iwdinw)\ **Replies:** 2\ **Last updated:** [July 3, 2026, 6:58am UTC](https://community.zammad.org/t/gmail-2-zammad-extension/20607 "2026-07-03T06:58:53Z")
Hi all, Multiple times a week, I found myself needing to import emails from Gmail into Zammad. Copy&Paste works… if you only care about the raw text. Forwarding works too, but you always have to add the ticket ID to the… --- ## [Test setting for testing zammad?](https://community.zammad.org/t/test-setting-for-testing-zammad/20282)
**Author:** [@Polymetrix](https://community.zammad.org/u/Polymetrix)\ **Replies:** 9\ **Last updated:** [July 1, 2026, 12:05pm UTC](https://community.zammad.org/t/test-setting-for-testing-zammad/20282 "2026-07-01T12:05:07Z")
Hello there. I would like try to convince our Team to use Zammad for ticketing. Is there a recommended way to test Zammad without to much impact on daily busines? I had the idea to create a zammad mail address and forw… --- ## [Different Update behaviour](https://community.zammad.org/t/different-update-behaviour/20544)
**Author:** [@richie\_77](https://community.zammad.org/u/richie_77)\ **Replies:** 4\ **Last updated:** [June 24, 2026, 1:27pm UTC](https://community.zammad.org/t/different-update-behaviour/20544 "2026-06-24T13:27:41Z")
Is it possible, that the update to 7.1.0 is only available in the trixie repos? Running apt update & upgrade on a host with bookworm it updates from 7.0.1 to 7.0.2. Running the same task on a trixie host the version chan… --- ## [Evaluating Zammad for Enterprise ITSM: Approval Workflows, Reporting, Scalability and Best Practices](https://community.zammad.org/t/evaluating-zammad-for-enterprise-itsm-approval-workflows-reporting-scalability-and-best-practices/20445)
**Author:** [@johnferri](https://community.zammad.org/u/johnferri)\ **Replies:** 0\ **Last updated:** [June 8, 2026, 8:18am UTC](https://community.zammad.org/t/evaluating-zammad-for-enterprise-itsm-approval-workflows-reporting-scalability-and-best-practices/20445 "2026-06-08T08:18:09Z")
Hello everyone, I’d like to introduce myself. I manage application development and business solutions for a multinational company, and I am currently evaluating the possibility of replacing our existing ticketing platfo… --- ## [Open Source End-User Ticket Portal for Zammad!](https://community.zammad.org/t/open-source-end-user-ticket-portal-for-zammad/18152)
**Author:** [@DanielKng](https://community.zammad.org/u/DanielKng)\ **Replies:** 11\ **Last updated:** [May 30, 2026, 11:00am UTC](https://community.zammad.org/t/open-source-end-user-ticket-portal-for-zammad/18152 "2026-05-30T11:00:20Z")
Hi everyone, I wanted to share a small open-source project I built: GitHub: zammad-ticket-portal Zammad already has an excellent ticket creation form, but it doesn’t really offer a clean, dedicated end-user portal tha… --- ## [Would like to contribute.](https://community.zammad.org/t/would-like-to-contribute/20302)
**Author:** [@SolarWind](https://community.zammad.org/u/SolarWind)\ **Replies:** 2\ **Last updated:** [May 21, 2026, 12:58pm UTC](https://community.zammad.org/t/would-like-to-contribute/20302 "2026-05-21T12:58:42Z")
Hello, I would like to contribute to the project. Have some great ideas, but may have some questions. Please pm. --- ## [Deep integration with Zammad using API](https://community.zammad.org/t/deep-integration-with-zammad-using-api/20228)
**Author:** [@rsoeldner](https://community.zammad.org/u/rsoeldner)\ **Replies:** 0\ **Last updated:** [May 11, 2026, 3:01pm UTC](https://community.zammad.org/t/deep-integration-with-zammad-using-api/20228 "2026-05-11T15:01:17Z")
Hi there, I wonder on the experience using the provided API for a deep integration of the tickets (list user tickets, ticket status, and ticket content) as well as the knowledge base (search and categories + content). W… --- ## [Security advisories & CVEs: how do you stay informed in a timely manner?](https://community.zammad.org/t/security-advisories-cves-how-do-you-stay-informed-in-a-timely-manner/20099)
**Author:** [@skip](https://community.zammad.org/u/skip)\ **Replies:** 5\ **Last updated:** [April 28, 2026, 6:11pm UTC](https://community.zammad.org/t/security-advisories-cves-how-do-you-stay-informed-in-a-timely-manner/20099 "2026-04-28T18:11:42Z")
Hello everyone, I would like to raise a topic that became very relevant for us last week: security advisories and timely information about security‑relevant updates in Zammad. I had a regular update planned for last Tu… --- ## [Which model from Ollama works best for AI features?](https://community.zammad.org/t/which-model-from-ollama-works-best-for-ai-features/19730)
**Author:** [@masterlan](https://community.zammad.org/u/masterlan)\ **Replies:** 18\ **Last updated:** [April 27, 2026, 9:04pm UTC](https://community.zammad.org/t/which-model-from-ollama-works-best-for-ai-features/19730 "2026-04-27T21:04:24Z")
We updated to zammad 7 and as we already have Ollama running locally we tried the new AI features. However, the ticket summaries mostly do not work as the models misbehave: There is a request, we always see GPU usage and… --- ## [Zammad Performance Tuning Guide](https://community.zammad.org/t/zammad-performance-tuning-guide/20107)
**Author:** [@UdoLlorens](https://community.zammad.org/u/UdoLlorens)\ **Replies:** 0\ **Last updated:** [April 21, 2026, 3:27pm UTC](https://community.zammad.org/t/zammad-performance-tuning-guide/20107 "2026-04-21T15:27:40Z")
Zammad Performance Tuning Guide Practical, Measurable Approach (Single‑VM Focus) Hello everyone, This guide summarizes our field‑tested approach to improving Zammad performance. It is not a universal recipe. The objecti… --- ## [Email notification using OAuth, provided as a package](https://community.zammad.org/t/email-notification-using-oauth-provided-as-a-package/20061)
**Author:** [@gizl0w](https://community.zammad.org/u/gizl0w)\ **Replies:** 2\ **Last updated:** [April 17, 2026, 8:30pm UTC](https://community.zammad.org/t/email-notification-using-oauth-provided-as-a-package/20061 "2026-04-17T20:30:03Z")
Hello everyone, Since Microsoft is phasing out SMTP email and HVE didn’t work for us due to security policies, I’ve built a package to solve the problem. With this package, I can attach OAuth emails and also receive all… --- ## [Pre-PR Discussion: Configurable user name order – "Lastname Firstname" (fully implemented)](https://community.zammad.org/t/pre-pr-discussion-configurable-user-name-order-lastname-firstname-fully-implemented/19816)
**Author:** [@R2D2](https://community.zammad.org/u/R2D2)\ **Replies:** 3\ **Last updated:** [March 19, 2026, 4:00pm UTC](https://community.zammad.org/t/pre-pr-discussion-configurable-user-name-order-lastname-firstname-fully-implemented/19816 "2026-03-19T16:00:07Z")
Hi everyone, I was already annoyed by the “Firstname Lastname” order, so I finally implemented it myself. There have been several requests for this in the past: Important: Nothing changes for anyone who leaves the … --- ## [My config for zammad behind external nginx reverse proxy](https://community.zammad.org/t/my-config-for-zammad-behind-external-nginx-reverse-proxy/19841)
**Author:** [@richie\_77](https://community.zammad.org/u/richie_77)\ **Replies:** 2\ **Last updated:** [March 18, 2026, 2:24pm UTC](https://community.zammad.org/t/my-config-for-zammad-behind-external-nginx-reverse-proxy/19841 "2026-03-18T14:24:55Z")
Due to my problem with Zammad 7.0 like in this thread here: i’ve checked my reverse proxy settings. It seems, that the assets are not correctly delivered, like it was in 6.5.x. First i tried to set the RAILS\_SERVE\_STA… --- ## [Quotation marks in e-mails list?](https://community.zammad.org/t/quotation-marks-in-e-mails-list/19764)
**Author:** [@R2D2](https://community.zammad.org/u/R2D2)\ **Replies:** 2\ **Last updated:** [March 9, 2026, 2:52pm UTC](https://community.zammad.org/t/quotation-marks-in-e-mails-list/19764 "2026-03-09T14:52:32Z")
Just a minor visual issue I noticed: Is it normal or intended that names containing an umlaut or an @ symbol are displayed in quotation marks? Should I create a GitHub case for this? --- ## [Slack notification](https://community.zammad.org/t/slack-notification/17795)
**Author:** [@Simon.Sturm](https://community.zammad.org/u/Simon.Sturm)\ **Replies:** 3\ **Last updated:** [February 18, 2026, 4:21am UTC](https://community.zammad.org/t/slack-notification/17795 "2026-02-18T04:21:18Z")
Hello everyone, I am currently working on a Slack bot that is supposed to send a message via a webhook if a ticket has no owner for more than 3 days. The basic function works - but the trigger logic is unfortunately no… --- ## [Left Sidebar shows closed Tickets](https://community.zammad.org/t/left-sidebar-shows-closed-tickets/19459)
**Author:** [@grasbauer](https://community.zammad.org/u/grasbauer)\ **Replies:** 3\ **Last updated:** [January 21, 2026, 3:03pm UTC](https://community.zammad.org/t/left-sidebar-shows-closed-tickets/19459 "2026-01-21T15:03:24Z")
Perhaps I just overlooked a setting, but I would expect closed tickets to disappear from the left sidebar. Does anyone have any tips? --- ## [Sending outage notifications without using BCC](https://community.zammad.org/t/sending-outage-notifications-without-using-bcc/19438)
**Author:** [@Jmo\_e](https://community.zammad.org/u/Jmo_e)\ **Replies:** 3\ **Last updated:** [January 20, 2026, 11:02am UTC](https://community.zammad.org/t/sending-outage-notifications-without-using-bcc/19438 "2026-01-20T11:02:37Z")
Hello everyone, I’d like to ask around how you all handle e-mails to all customers/coworkers when there is a planned maintenance or sudden outage. Right now, without Zammad, I send an e-mail from our ticketing system t… [Next page](https://community.zammad.org/c/general-discussions/9.md?page=1)