Feature requests

Topic	Replies	Views	Activity
Customer group permissions No implementation planned	7	2145	October 15, 2019
'Close tab' default behaviour for Update action Feature requests	18	2241	October 4, 2019
Automatically link knowledge base answers to fitting tickets Feature requests	6	294	February 21, 2024
Format as code block Feature requests	4	2687	August 3, 2020
Time based Ticket generation Interesting for future roadmap usability , workflow-improvement	11	1278	September 12, 2023
3CX Integration Interesting for future roadmap integration , thirdparty	4	1830	September 12, 2023
Optimize preview and download for screenshots Feature requests	4	772	January 29, 2023
Open detail page for ticket with ticket number via url Feature requests	9	1426	September 22, 2022
Being Able to unsubscribe other users Feature requests	3	721	May 21, 2022
Add trigger condition for attachments Feature requests	5	864	October 26, 2019
Knowledge base Rights Management Completed Features	24	1045	January 29, 2021
Outgoing webhook for new/changed tickets Completed Features	6	3225	September 15, 2023
Multi-Selection fields Feature requests	6	692	June 23, 2020
Shared Organisation for special User Feature requests	8	997	May 22, 2019
Overview quick search No implementation planned specification-required , cd	12	470	March 15, 2024
User-friendliness & usability analysis and suggestions Feature requests	18	1768	May 9, 2018
Process tickets Feature requests	6	1187	March 27, 2023
Support for choosing between text/plain and HTML emails Feature requests	16	3399	January 10, 2024
Integrate Zammad into SnipeIT Feature requests	1	699	January 5, 2024
Custom Object visibility based on user role / group Feature requests	2	670	September 6, 2021
Add information bubble to Tab and overview on Hower Interesting for future roadmap	13	917	January 11, 2019
Moving Articles to another ticket Feature requests	5	529	July 23, 2023
Ask for time on ticket creation (time accounting) Feature requests	1	711	August 9, 2020
Disable notifications when using API Feature requests	9	305	March 30, 2024
Agents must not create new customers No implementation planned specification-required	15	2378	November 5, 2019
New "Send E-Mail" ticket: show customer e-mail address Feature requests	7	749	February 10, 2020
OIDC / Keycloak Completed Features done , zammad-32	21	4018	January 31, 2022
Time Accounting protocol Completed Features	13	1387	November 2, 2023
Blocking certain file types as attachments Feature requests	5	878	April 24, 2023
Merge or delete users Feature requests	10	1857	November 18, 2021