|
See applied SLA
|
|
0
|
56
|
November 27, 2020
|
|
Highlight out of office users in Ticket Owner drop down
|
|
0
|
38
|
November 25, 2020
|
|
Time accounting associated to single notes instead of grand total
|
|
1
|
54
|
November 23, 2020
|
|
Snap Package Installation
|
|
5
|
101
|
November 23, 2020
|
|
Custom order for state types
|
|
0
|
49
|
November 23, 2020
|
|
Enable chat in Zammad interface for customers
|
|
3
|
79
|
January 1, 2021
|
|
"[EXTERNAL] RE:" on subjects opens a new ticket
|
|
3
|
73
|
November 20, 2020
|
|
Health check - monitoring on main page
|
|
0
|
54
|
November 20, 2020
|
|
Move article/message to another ticket
|
|
0
|
62
|
November 19, 2020
|
|
Beeing able to link to specific answer or note of a ticket
|
|
0
|
45
|
November 18, 2020
|
|
Configure/make persistent Trusted_Proxies on packaged releases
|
|
0
|
65
|
November 17, 2020
|
|
Chat Window Minimize
|
|
3
|
132
|
November 17, 2020
|
|
Automatic redirect to SAML for authentication
|
|
2
|
89
|
November 17, 2020
|
|
More customisable login/notification areas
|
|
6
|
126
|
November 17, 2020
|
|
Offline chat - create ticket/message
|
|
6
|
130
|
November 10, 2020
|
|
Able to expand the fields in table in the Package Management
|
|
2
|
58
|
November 10, 2020
|
|
Chat leave a message and related improvements
|
|
1
|
65
|
November 9, 2020
|
|
Send later functionality for answering tickets
|
|
3
|
112
|
November 9, 2020
|
|
Overview of all attachments in ticket
|
|
0
|
53
|
November 2, 2020
|
|
LDAP / Active Directory: Additional field mappings
|
|
4
|
345
|
October 30, 2020
|
|
SAML for Roles assigment
|
|
3
|
263
|
October 30, 2020
|
|
Run actions based on email subject/body
|
|
2
|
52
|
October 29, 2020
|
|
Refer to agents in ticket notes
|
|
1
|
64
|
October 28, 2020
|
|
Time Tracker 4 Ticket with Customer & Group
|
|
3
|
143
|
October 26, 2020
|
|
More Options For Objects Permissions
|
|
0
|
43
|
October 21, 2020
|
|
Advanced role management for administrative mail settings
|
|
0
|
72
|
October 14, 2020
|
|
Add shortcut to invoke macro list/pop-up
|
|
0
|
44
|
October 14, 2020
|
|
Auto-Create User when creating a ticket with the API and using request_on_behalf_of
|
|
6
|
479
|
December 18, 2020
|
|
Conditional text modules
|
|
0
|
62
|
October 10, 2020
|
|
Office 365 Modern Authentication Support
|
|
1
|
157
|
October 9, 2020
|
